Lotte Mart Việt Nam

Position Summary

This position is based in Hanoi, Vietnam. The General Manager will lead the management and operations of the hotel.

He / She serves as a key leader in the Guidance Team (Executive Committee) of Capella Hanoi, an ambassador for Capella and will drive service culture, operations and guest satisfaction for the Hotel. He/she is responsible for maintaining luxury standards of the Hotel to achieve both financial and qualitied service performance.

The Role

A member of the Guidance Team (Executive Committee), participates and contributes in the preparation and development of the Hotel’s strategic and Business Plan.

Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.

Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and teammates.

Steer the management team in the right direction and perform at its highest optimum level, including the achievement of stated operational goals and profitability objectives.

Oversees and manages all aspects of the Resort and ensures that all teammates adhere strictly to all policies and standard operating procedures set by the Hotel and Corporate office.

Responsible for the establishment and execution of sustainable operation initiatives across all functions in alignment with the business direction.

Serves as key change manager for initiatives that have high teammate impact by remaining current and knowledgeable with the ever-changing industry trends.

Maintains a strategic overview and plan ahead to capitalize on all available revenue generating opportunities.

Direct the development and execution of strategic sales, marketing and revenue management initiatives to maximize market positioning.

Attends owners’ meetings as a member of the property executive committee and provides meaning or context to the Hotel’s performance results and demonstrates an understanding of owner priorities and Corporate office.

Review and approve all annual budgets for Resort’s operations and financial KPIs.

Monitors the Hotel’s performance through internal and external audits and financial reports and suggest initiatives to counter challenges and enhance business performance. Maintains a smooth flow of information between Hotel and Corporate office.

Recognizes the importance Forbes standards, coordinate with Learning Manager and Quality Manager in implementing initiatives to ensure strict compliance as to deliver stellar audit performance.

Participates in all interview process to ensure best selection of talent for the organization.

Provide effective performance feedback through team member recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

Champions high standards of services in the Company and actively works to uphold such high standards.

Talent Profile

Qualification

• Master’s or Bachelor’s degree in Business Administration. A degree in Hospitality Management, Hotel Management or similar preferred.

Work Experience

• Ten years or more of progressive managerial experience in a leading resort/ hotel with exposure in a luxury lifestyle brand.
• Prior General Manager Experience preferred.
• Multiple-department experience is essential.

Technical Skills

• Business savvy leader with demonstrated financial acumen, capable of providing strong P&L results oriented financial leader.
• Excellent grammatical and spoken English.
• Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury market.
• A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, colleague satisfaction, revenue and profit.
• Strong communicator, exhibits exceptional leadership in motivating and exerting positive influences, resulting in positive relationship with colleagues.

Kindly be informed only shortlisted candidates will be notified.