The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Key Accountabilities (1)
Main Work
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Understand the monitoring indicators of IT infrastructure/applications/services and hands-on to resolve any abnormalities.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Apply changes on Production environment, including On Prem and Cloud.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
Risk Management And Compliance
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
Maintain a Stable Operation System
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
Operation Director
Key Relationships - Direct Reports
Officers and employees
Key Relationships - Internal Stakeholders
Departments in IT and business
Key Relationships - External Stakeholders
Service Provider Partner
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
- Have worked in the IT field for at least 5 years.
- At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
- English, according to TCB's regulations in each period.
- International Certificate of System.
Công ty CP Đồng Tâm là một trong những doanh nghiệp hàng đầu Việt Nam về sản xuất và kinh doanh các sản phẩm vật liệu xây dựng, trang trí nội – ngoại thất. Bên cạnh đó, chúng tôi còn mở rộng lĩnh vực đầu tư kinh doanh bất động sản, phát triển khu công nghiệp, khu dân cư, xây dựng nhà, kinh doanh đầu tư cảng biển quốc tế, giáo dục … Với 53 năm hình thành và phát triển, đến nay, Đồng Tâm Group với 17 công ty thành viên và liên kết; Trong đó hệ thống phân phối rộng khắp với 28 chi nhánh (59 showroom và kho hàng) và trên 2.500 cửa hàng cộng tác, nhà phân phối trải dài khắp cả nước. Sản phẩm Đồng Tâm cũng đã xuất khẩu đến 30 quốc gia trên khắp năm châu trên thế giới.
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