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- To be an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. A Customer Experience Senior Manager will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
- To ensure success as a customer experience specialist, it requires to be exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image
* ROLES:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
* WORKING RELATIONSHIPS:
- Internal: Merchandise, Operation, Property, IT, CRM
- External: Agencies
Các phòng ban đang tuyển dụng tại MM Mega Market (việt nam)
Buôn bán/ Kinh doanh
Hành chính
Lao động có tay nghề và sản xuất
Nhân sự
Other
Dịch vụ khách hàng
Vận tải
Quản lý sản phẩm & dự án
Tư vấn
Kỹ thuật
Công nghệ thông tin
An ninh - Bảo vệ
Chăm sóc sức khỏe
Dịch vụ bán lẻ và thực phẩm
Nghệ thuật - Thiết kế
Marketing/ Truyền thông