AGODA VIETNAM ★ 4.8

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.

The Opportunity:

The Global Investigator (the “Role”) is a key member of both Global Investigation Services (“GIS”), the global compliance investigations team at BHI, and Agoda’s Compliance & Ethics team. The Role is responsible for investigating potential violations of our Code of Conduct and ensuring that concerns are addressed promptly, thoroughly, and impartially, while working as part of a dynamic global team and collaborating closely with key stakeholders in Agoda’s Legal, Compliance, and HR functions, among others. The Role is also instrumental in driving and supporting the speak-up culture at Agoda.

In this Role, you’ll get to:

• Implementing investigation best practices at Agoda, with a focus on consistency and fairness
• Partnering with the GIS governance team to preliminarily assess and scope concerns and determine whether they require formal investigation
• Managing a diverse docket of compliance investigations across Agoda, including developing investigation plans; keeping GIS governance and key stakeholders apprised of progress; conducting necessary fact finding, which may include interviews and data collection; creating complete and accurate investigation reports; facilitating disciplinary sessions in collaboration with Agoda stakeholders; and documenting results in the case management tool
• Properly closing out matters that do not require formal investigation, including properly referring matters, if required, to the appropriate team to ensure they are addressed
• Supporting the team responsible for HR investigations with fact-finding, as needed, and collaborating closely with HR
• Reporting to management and key stakeholders on investigations data and working on special projects, as designated by the VP, Investigations, from time to time
  
  

What You’ll Need to Succeed:

• 8–12 years of relevant experience
• Bachelor’s degree or equivalent required
• Proven track record investigating compliance concerns within matrixed, cross-jurisdictional organizations
• Demonstrated experience implementing company-wide investigation best practices, including intake of concerns, stakeholder communications, conducting interviews, and drafting investigation reports
• Experience collaborating with diverse, global teams
• Unwavering integrity and ethical standards
• Exceptional verbal and written communication skills, with the ability to deliver clear, concise presentations and effectively engage with global stakeholders
  
  

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.