CBRE Việt Nam ★ 3.9

Key Responsibilities

The purpose of this position is to lead the day-to-day delivery of the assigned portfolio of accounts. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.

Strategic Planning and Review
• Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders.

Customer Relations
• Represent CBRE in a professional and credible manner to customers and the public.
• Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands.
• Focus on delivering excellent service level are maintained at times.
• Is contactable and responsive to customers at times.

People Management
• Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings.
• Is constantly visible and accessible to the team.
• Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place.
• Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies.
• Build and encourage a culture of reward and recognition within the business unit.

Operational Management
• Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively.
• Ensure fair treatment of suppliers at all times, professional supplier management and arbitration of disputes.
• Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value.
• Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts.

Quality and Safety Management
• Monitor and identify areas of improvement as a matter of course.
• Create a culture of exceptional quality and innovation.
• Set an example of exceptional standard in all activities, language, and communication.
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement.
• Ensure mandatory processes are in place and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation

Financial & Asset Management
• Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship.

Business Development and Marketing
• Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account.