Crossian ★ 3.8

ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

We are now seeking a Technical designer to uphold our standards for excellence and drive customer satisfaction through your technical expertise, attention to detail, and leadership abilities. You will report directly to the Manager of Supply Chain Management and work closely with our fulfillment team and partnership factories.

To succeed in this role, you have at least 2 years’ experience as a lingerie or intimate apparel technical designer or quality assurance specialist. You are a self-starter able to implement best practices for evaluating, correcting and improving bra patterns, construction, and sizing based on a demonstrated expertise with intimate apparel fit, fabrics, and trend knowledge. Strong communication, interpersonal, and leadership skills will allow you to connect with and provide training across teams as our bra technical expert.

* WHAT YOU WILL DO
The Technical Designer is responsible for ensuring high standards of quality, fit and technical accuracy for all bra styles. Primary duties include:
- Visually inspect products across multiple categories such as intimate apparel, activewear, shapewear, etc. Check for defects in materials, construction, labeling, packaging, etc. Reject or approve products against quality specifications.
- Grade finished bras by cup and band size based on technical measurements and fit. Provide recommendations to the factory on size grading adjustments needed.
- Responsible for all aspects of the fit process; Evaluate fit and construction during each stage of the development cycle from concept to production.
- Analyze size and fit data to create detailed size charts for intimate apparel and other categories. Update size charts regularly to promote accurate sizing information to customers.
- Review key metrics on fit, quality and customer satisfaction to highlight opportunities for improvement and optimize bra designs.
- Stay up-to-date with the latest bra sizing standards, materials, construction techniques and tools for improving bra fit, quality metrics and technical design. -Remain actively aware of trends in fabrics, features and shapes to guide recommendations and updates.
- Additional duties supporting the design, evaluation and quality assurance of company bras. May undertake special projects focused on new bra design, revising technical specifications or fit assessments.