Mô tả Công việc Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process; Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report; Daily Contact Corporate Escalations for assistance regarding "Quality, Missing Credit, or Returned items for Credit" disputes as needed; Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue; Working with other departments in US for solving customer dispute, maintain customer satisfaction; Update the dispute cases status to Vietnam team leader; Daily update the data of Power BI. Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process; Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report; Daily Contact Corporate Escalations for assistance regarding "Quality, Missing Credit, or Returned items for Credit" disputes as needed; Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue; Working with other departments in US for solving customer dispute, maintain customer satisfaction; Update the dispute cases status to Vietnam team leader; Daily update the data of Power BI.Yêu Cầu Công Việc 1. Education Bachelor's Degree in Finance & Accounting/ Business Administration/ English Language, etc.; 2. Experience: 1-2 years of experience in customer care and support 3. Skills and Abilities Fluent English communication; Honesty, integrity, reliable and hard working; Numerate, analytical, logical mindset; Good communicating and negotiating skills; People-oriented, fast-changing and multi-tasking ability; Strong problem-solving skill; Strong using Excel and common office software applications skill is a plus.Laptop Chế độ bảo hiểm Du Lịch Phụ cấp Xe đưa đón Đồng phục Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Công tác phí Nghỉ phép năm