Sheraton Saigon Hotel & Towers 4.0 ★

Mô tả Công việc

Purpose of the job

The District Manager position will report directly to The Area Operation Manager (MeKong, SE, CE)

This position contributes to Starbucks success by achieving business results while creating and maintaining the Starbucks Experience for our customers and partners. The district manager is

accountable for the operational quality and financial performance of a number of retail locations

and completes management and administrative functions and makes staffing decisions (hiring, scheduling, disciplining, discharging and performance evaluation) for their assigned stores.

Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to:

Leadership – Setting the goals for the work group, developing organizational capability, and modeling how we work together

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

• Interacts with senior leaders and other key business partners professionally and knowledgably

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to retail partners to ensure smooth flow of operations

• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives

• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service

• Demonstrates a calm demeanor during stressful or unusual events and manages smooth transitions thereafter, setting a positive example for retail partners

Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results

• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; executes a plan without relying on a defined process

• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to retail partners; communicates clearly, concisely and accurately in order to ensure effective retail operations

• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements

Business Requirements – Providing functional expertise and executing functional responsibilities

• Uses existing operating tools to plan for and achieve operational excellence in the retail environment

• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

• Solicits customer feedback and proactively researches local markets to understand customer and community needs

• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives; resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage / Product & Marketing, Coffee, and Retail Implementation departments

• Ensures adherence to labour laws

Partner Development & Team Building – Providing partners with coaching, feedback and developmental opportunities and building effective teams

• Conducts performance reviews and manages ongoing partner performance using performance management tools to support organizational objectives

• Provides coaching, direction and leadership support to partners in order to achieve partner, business and customer results

• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected

• Challenges and motivates/inspires partners and team members to achieve business results

• Oversees training and development of partners and makes effective staffing decisions

• Ensures partners and team members adhere to legal and operational compliance requirements

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition

Yêu Cầu Công Việc

Summary of Experience 

•   Progressive responsible retail or restaurant management experience – 4 years 

•   Supervising others - 3 years 

•   Experience in analyzing financial reports to optimize business results – 2 years 

Required Knowledge, Skills and Abilities 

•   Ability to manage multiple retail units independently 

•   Ability to manage effectively in a fast-paced environment 

• Ability to manage resources to ensure that established service levels are achieved at all times 

•   Strong interpersonal skills 

•   Deep knowledge of customer service techniques 

•   Knowledge of supervisory practices and procedures 

•   Organization and planning skills 

•   Strong operational skills in a customer-service environment 

•   Strong problem-solving skills 

•   Ability to communicate clearly and concisely, both orally and in writing 

•   Strong leadership skills, with the ability to coach and mentor others 

•   Ability to delegate tasks and influence through others 

•   Ability to plan and prioritize workload 

•   Ability to handle confidential and sensitive information