Panasonic Vietnam Co., Ltd.

Mô tả Công việc

1. Operations duties

2. Sales and Profits

3. Manpower management

4. Rules and Regulations

5. Other duties

• Operations duties
  a. Merchandise management
  - Supervise General Staff to ensure:
  - Merchandise is fully replenished, in good conditions & quality.
  - All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
  - Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
  - Order stock directly with Supplier and receive stock from MMD.
  - Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
  - Support Foodline with monthly Stock Take as directed by supervisor.
  - Attend bi-annual Stock Take as scheduled.
  b. Non-merchandise management
  - Supervise General Staff to ensure:
  - Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
  - Sales floor is kept clean & tidy.
  - Fire safety procedure is carried out properly.
  - Order POP, execute POP exhibition, check POP to ensure correct and adequate information
  - Execute floor opening and closing
  - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
  c. Customer service
  - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
  - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
  - Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
  - Input/ retrieve customer account information data on system.
  - Verify and research data on registration status, balance point and purchase history.
  - Serve as key cashiers in the assistance of customer problems.
  - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
  d. Cashiering activities:
  - Be aware of current sales promotions.
  - Change cash and distribute to cashier counters.
  - Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation.
  - Ensure cash register and credit card terminals are in good conditions.
  - Ensure the hangers, hand tags and left over items timely collected.
  - Remove unnecessary goods at inactive cashier counter.
  - Ensure signage must be in proper condition display at cashier counters.
  - Check all cashier counters to avoid long queue especially in peak time or weekend.
  - Random spot check at cashier counter to avoid any cheating.
  - Be responsible for investigating any unbalance situation and report to superiors.
  - Make day and night shift handover.
  - Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
  e. 5S activity
  - Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters.
• Sales and Profits
  - Co-ordinate with Suppliers to execute promotion schemes.
  - Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
  - Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
  - Provide every day sales figure of concess counter for promoters
  - Support cashier in return/exchange merchandise as required.
• Manpower management
  - Plan and prepare duty roster, shift plan and assign subordinates on duty.
  - Ensure sufficient manpower during business in ad-hoc situations.
  - Ensure General Staff and Promoters’ attendance and attire.
  - Be responsible for General Staff’s performance.
  - Identify and reduce unnecessary tasks to increase staff productivity.
  - Regularly train and motivate subordinates in daily works.
  - Identify potential staff for succession planning purposes.
  - Build and promote teamwork spirit.
• Rules and Regulations
  - Follow all working procedures, the company’s policies, rules and regulations.
  - Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
• Other duties
  - Closing floor in charge.
  - Support other departments as necessary.
  - Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.