Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
Mô tả Công việc
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.
Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.
For more information, please visit: https://career.openasiagroup.com/
We are seeking a passionate and dedicated CRM Executive to join our team. The ideal candidate will play a pivotal role in nurturing and expanding our VIP tier through strategic loyalty activities. Your mission will be to cultivate enduring relationships with our most valued clients, ensuring unparalleled satisfaction and engagement. By performing meticulous data analysis and implementing innovative CRM initiatives, you will elevate the personalized experience for our VIP clientele, driving both retention and advocacy. Your dedication to excellence will not only uphold our brand's reputation for unmatched luxury but also propel us towards new heights of customer loyalty and satisfaction.
Loyalty Program Management:
-
Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
-
Implement personalized communication strategies to enhance client engagement and satisfaction
-
Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
-
Help with logistics, guest list management, communication, coordination & ROI of VIP events
-
Oversee gifting inventory and track CRM spending budget
Data Analysis and Insights:
-
Client database maintenance, deduplication & data capture process optimization
-
Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
-
Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
-
Track KPIs and measure the success of CRM initiatives
Cross-functional Collaboration:
-
Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
Loyalty Program Management:
-
Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
-
Implement personalized communication strategies to enhance client engagement and satisfaction
-
Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
-
Help with logistics, guest list management, communication, coordination & ROI of VIP events
-
Oversee gifting inventory and track CRM spending budget
Data Analysis and Insights:
-
Client database maintenance, deduplication & data capture process optimization
-
Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
-
Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
-
Track KPIs and measure the success of CRM initiatives
Cross-functional Collaboration:
-
Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
-
Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
-
Work closely with the IT department to build up, integrate and optimize CRM systems
Continuous Improvement:
-
Stay abreast of industry trends and best practices in CRM and luxury retail
-
Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement
Yêu Cầu Công Việc
This role demands a strategic thinker who is passionate about luxury retail, possesses exceptional relationship-building skills, and thrives in a dynamic, customer-centric environment
-
Customer connectedness and customer centric mindset
-
Proven experience in CRM, preferably within the luxury retail sector
-
Demonstrated success in managing VIP client relationships and loyalty programs
-
Exceptional interpersonal and communication skills, capable of engaging with high-profile clients effectively
-
Strong analytical mindset with the ability to interpret data and draw actionable insights
-
Ability to manage multiple priorities and deadlines in a fast-paced environment
-
Creative thinker with a passion for developing innovative CRM strategies to enhance client satisfaction and loyalty
-
High level of attention to details
-
Proficiency in CRM software and Microsoft Office Suite
-
Bachelor’s degree in Marketing, Business Administration, or a related field; additional certifications in CRM or Client Experience Management are advantageous
-
Business proficient English (B2 Business Vantage or IELTS 6.5)
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
TẬP ĐOÀN RITA VÕ hoạt động đa ngành trong nhiều lĩnh vực, khẳng định uy tín trên thị trường Việt Nam với vai trò nhà phân phối hàng loạt các thương hiệu hàng đầu thế giới. Hiện nay, TẬP ĐOÀN RITA VÕ đang phát triển vững mạnh trên nhiều lĩnh vực:
- RITA VÕ HOME PRO - Thế giới VLXD & Nội thất cao cấp
- RITA VÕ muanhanhVATLIEUXAYDUNG - Thế giới VLXD & Nội thất cao cấp
- RITA VÕ AUTO - Nhập khẩu và phân phối ô tô
- RITA VÕ FASHION - Trung tâm thời trang cao cấp
- RITA VÕ PREMIUM CAFE - Hệ thống quán cafe và cafe rang xay 100% nguyên chất
- RITA VÕ HOTEL, GOLF, RESORT… tại Phú Quốc
- RITA VÕ SPORT - Thế giới dụng cụ thể dục thể thao
- RITA VÕ LIFEWINDOW - Thế giới cửa & phụ kiện cao cấp
Chính sách bảo hiểm
- Được hưởng chính sách bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp,….
- Được tham gia bảo hiểm cao cấp
Các hoạt động ngoại khóa
- Du lịch hằng năm
- Party kỷ niệm công ty, sinh nhật sếp, tiệc cuối năm, các ngày sự kiện….
Lịch sử thành lập
- Tập đoàn thành lập năm 1998
Mission
Nỗ lực thực hiện sứ mệnh tạo dựng thương hiệu lớn mạnh và phát triển bền vững. Chia sẻ khó khăn cũng như lợi ích với đối tác, khách hàng và cộng đồng xã hội. Cùng nhau gắn bó trên con đường phát triển thịnh vượng.