They ensure that everyone has what they need to deliver exceptional value on the client contract. They are skilled at anticipating client requirements or potential gaps in delivery team expertise and ensuring this is proactively addressed with seamless delivery across Thoughtworks teams. Lead SDMs ensure customers are always kept appropriately informed and that the value of delivery outcomes are well understood internally and with key customer stakeholders.
Thoughtworks DAMO managed services empower businesses through intelligent, automated digital operations solutions from the infrastructure layer through to the application layer. It leverages advanced Build practices such as XP and CI/CD to achieve "zero maintenance" products, revolutionizing how Run operates. By combining site reliability engineering (SRE), product evolution and data ops, DAMO managed services drive predictable cost reduction and future-proof operations.
Job responsibilities
- You will manage delivery of managed services in line with the expectations of the contract and based on fostering a mature and respectful relationship with the relevant client and internal stakeholders.
- You will share your service delivery expertise and actively contribute to building improvements to the foundations of the practice of service delivery within DAMO.
- You will build a partnership with clients that enables anticipation of their needs and plans for delivery with internal support teams.
- You will track key metrics for service delivery and identify and initiate corrective activity to ensure service level agreements are consistently achieved.
- In the event of a highly impactful incident, you will work to ensure the required resources are appropriately focused and working effectively while ensuring key customer stakeholders are kept informed on a regular basis, including the performance and delivery of a post incident review.
- You will ensure that all customer invoices and customer reports are accurate and consistently issued in a timely manner.
- You will ensure that Thoughtworks people have access to the tools that they need to perform their role and actively facilitate remediation where required.
- You will ensure that Thoughtworks technical teams are aware of their requirements under the contract and monitor and act where required to ensure compliance.
- You will ensure risks are identified, recorded, communicated and have agreed mitigation or acceptance plans.
Technical Skills
- You have experience in managed services delivery, particularly in technology and IT services.
- You have experience with service level agreements and incident management, estimation, capacity planning, proposal building, contract negotiation and managing contract financials.
- You are skilled at working with client stakeholders and company leadership teams to shape and execute initiatives, as well as with operational technical staff.
- You have strong experience with ITIL and ITSM tools and methodologies, applying them on client engagements.
- You have strong problem-solving and time management skills, and the ability to make decisions under pressure.
- You have experience in synthesizing complex information and quickly formulating action plans.
- You are able to analyze data to draw meaningful inferences, i.e.: trends or patterns, potential financial impacts, etc.
- You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives; You don’t shy away from risks or conflicts, instead you take them on and skillfully manage them.
- Listening is one of your key strengths and you understand the importance of asking questions to ensure understanding.
- You are a leader capable of leading with influence to drive results.
- You are comfortable working autonomously while recognizing the importance of empowered teams to deliver exceptional value to customers.
- You are active in working to address improvements in performance while ensuring instances of positive performance are recognized and appropriately celebrated.
- Cultivating strong partnerships comes naturally to you; You understand the importance of relationship building and how it can bring new opportunities to our business.
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
TẬP ĐOÀN RITA VÕ hoạt động đa ngành trong nhiều lĩnh vực, khẳng định uy tín trên thị trường Việt Nam với vai trò nhà phân phối hàng loạt các thương hiệu hàng đầu thế giới. Hiện nay, TẬP ĐOÀN RITA VÕ đang phát triển vững mạnh trên nhiều lĩnh vực:
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- RITA VÕ LIFEWINDOW - Thế giới cửa & phụ kiện cao cấp
Chính sách bảo hiểm
- Được hưởng chính sách bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp,….
- Được tham gia bảo hiểm cao cấp
Các hoạt động ngoại khóa
- Du lịch hằng năm
- Party kỷ niệm công ty, sinh nhật sếp, tiệc cuối năm, các ngày sự kiện….
Lịch sử thành lập
- Tập đoàn thành lập năm 1998
Mission
Nỗ lực thực hiện sứ mệnh tạo dựng thương hiệu lớn mạnh và phát triển bền vững. Chia sẻ khó khăn cũng như lợi ích với đối tác, khách hàng và cộng đồng xã hội. Cùng nhau gắn bó trên con đường phát triển thịnh vượng.
Review Rita Võ
Môi trường thị phi, đấu đá, phe phái Cty gia đình, chỉ theo cảm tính của cấp trên Đồng nghiệp thì đúng chỉ gây nghiệp, nói xấu, đâm thọt nhau (rv)
Trễ lương tầm 10 ngày không một lời thông báo chính thức. Thường xuyên bắt buộc tăng ca không tính lương, hay nghỉ bù gì hết (rv)
Đi làm trễ một phút bị trừ lương, 6h về mà làm đến 7h mới được về, về đúng giờ là bị đánh giá liền. Làm tới sáng thứ 7, phải mang máy về nhà làm luôn cuối tuần (rv)