Mô tả Công việc - Manage the team's performance, growth and recommendations for additional growth and improvement. Ensure the team to reach KPI. - Support team members reach the highest potential through effective one on one coaching and group training. - Report to the Japanese side about operations and issues (if any) - Answer questions from team members and provide guidance and feedback - Motivate and encourage agents through positive communication and feedback - Prepare monthly/annual results and performance reports - Other tasks as required by management team.Yêu Cầu Công Việc - Japanese ability: N2 holder and above, excellent Japanese communication skills (Speaking, Listening, Reading and Writing) - 2 years of experience in Customer Service roles or any relevant roles. - University/Colleges required. - 2 years minimum leading a team. - Good presentation skills, team work, making report. - Accounting background or strong MS office is much priority. - Working experience in the convenience store is an advantage.Laptop Chế độ bảo hiểm Du Lịch Phụ cấp Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Công tác phí Nghỉ phép năm