Hyatt Regency West Hanoi ★ 4.3

Purpose:

• Assists operationally and administratively in the achievement of department’s pre-determined sales and revenue targets

Administration

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

• Establishes an efficient trace File to ensure that all business booked is properly tracked.

• Assists in consolidating and preparing Sales report.

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

• Maintains positive guest and colleague interactions with good working relationships.

Marketing

• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Operational

• Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

• In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.

• Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.

• Prepares, compiles and distribute the weekly/ monthly reports in a timely manner.

• Ensures the activities/events log book is being accurately maintained.

• Assists in the compilation of Market Surveys and Competitor Researches report.

• Assists in the distributions of relevant hotel information to clients when required.

• Assists/participates in sales blitz.

• Assists sales persons to telesales and make appointment for sales persons when required.

• Maintains good relationship with the established clientele and provides all necessary assistance when required.

• Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.

• Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.

• Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

• Maintains a detailed knowledge of hotel facilities, features and services.

People Management

• Supports the implementing, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

• To carry out any other reasonable duties and responsibilities as assigned.

• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.

• International and professional but friendly 5-star working environment.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Excellent command of English

• Good communication skill

• Strong organizational skill

• Can work independantly