InterContinental Phu Quoc Long Beach Resort

Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity. Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.

YOUR DAY-TO-DAY

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• Solve employee grievances
• Direct task allocations and change according to volume and peak periods
• Liaise with Housekeeping for guest and hotel requirements
• Ensure consistency within the department
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.

• Help create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on cleaning liquids, chemical substance, equipment, and labour costs….
• Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control

• Perform quality inspections
• Prioritize VIP or difficult guests
• Ensure laundry valet is processed carefully and packed & delivered in a timely manner as per Brand standards
• Manage all special requests made by guests
• Ensure quality check of finished linens , staff uniforms and guest laundry are done before delivery.
• Maintain adequate stock levels of Guest laundry collaterals , Laundry accessories and chemicals
• Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Ensure linens from outside clients are picked up and delivered on time as per contract.

• Oversee the implementation of laundry standards and procedures
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all laundry systems
• Distribution and collection of keys
• Management of all incoming and outgoing calls to Laundry Department
• Co-ordinate special projects (eg equipment routine service; stock inventories)
• Supervise laundry storage areas
• Complete stock takes as required
• Maintain stock levels
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Assist in Laundry administration work such as laundry report , training reports , roster , updating reports of outside clients , bill posting etc
• Ensure adhering to company’s personal grooming standards.
• Assist coordinating with Engineering on repairs and maintenance of equipment.
• Assist during linen inventory.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management

• Competitive salary
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance

• 2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Proficient in the use of Microsoft Office
• Organizational and training abilities

4. Language:Able to speak, read and write English

• Resume in English
• Certificates related to applied position
• Phone: +84 297 397 8888 (EXT: 8241)/ 0919 065 846/ 0919 096 325 (HR Department)