JW Marriott ★ 4.1

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research, product selection and purchasing, product display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Ordering and managing necessary supplies. Ensuring associates have supplies, equipment, tools, and uniforms necessary to do their jobs

• Managing pool areas, including overall maintenance, daily upkeep and cleanliness, and the operation.

• Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and advertising.

• Identifies and recommending new products and product enhancements to remain competitive in the market.

• Develop and adjust membership pricing according to business and market

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages Spa & Fitness controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Serving as a role model to demonstrate appropriate behaviors.

• Providing services that are above and beyond for customer satisfaction and retention.

• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serving as a role model to demonstrate appropriate behaviors.

Conducting Human Resources Activities

• Reviews guestVoice results and other data to identify areas of improvement.

• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Develops implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Administers the performance appraisal process for direct report managers.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Providing services that are above and beyond for customer satisfaction and retention.

• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Competitive Salary
• Monthly Service charge as revenue upon hotel operations and policy.
• Provide accommodation (with AC), 3 meals daily, and uniform and laundry service for uniform.
• Offered relocation ticket, home leave allowance, repatriation allowance as hotel policy.
• Annual Leave: 16 days per 12 months of service.
• Comply with government Public Holidays.
• Working days/week: 5 days; Days off/week: 2 days.
• Insurance as labor law: Social insurance, Health insurance and Unemployment insurance.
• Health care insurance for personal.
• Training policy: As per work requirements as required from time-to-time.
• Joined in the Hotel's training and Marriott International's development programs.
• Marriott International working environment.

• Fluent English communication
• Hard-working | Active | Enthusiastic
• Want to develop career path in Marriott International
• At least 1 year experience at the same position in 5 Stars international hotel
• Vietnamese talent will be an advantage