Legacy Yen Tu - MGallery

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[ĐN] Front Office Leader

57 việc làm

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Thông tin cơ bản

Mức lương: 8 - 12 triệu

Chức vụ: Trưởng Ca/ Giám Sát

Ngày đăng tuyển: 01/07/2024

Hạn nộp hồ sơ: 30/08/2024

Hình thức: Làm theo ca

Kinh nghiệm: Không yêu cầu

Số lượng: 2

Giới tính: Không yêu cầu

Nghề nghiệp

Ngành

Nhà hàng / Khách sạn

Địa điểm làm việc

- Quận Hải Châu - Đà Nẵng

Guest Experience

Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events.

Front Desk Management

Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well-maintained.
Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.
Guest complaints and concerns: Report any guest complaints or concerns to management immediately.

Human Resources Management

Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
Staff training: Train new and existing staff on front desk procedures and policies.
Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.

Financial Management

End-of-shift reports: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies.

Quality Assurance

Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
Ensure that all Guests are checked in & out according to the Framework given.

13th-month salary
Annual leave: 12 days
Competitive salary and bonus packages based on work results
Opportunity to build a capable and inspired workforce for new hospitality
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Evaluation based purely on capacity and rapid growth opportunities