Park Hyatt Saigon

Organization- Park Hyatt Saigon

Summary

Park Hyatt Saigon is the French mansion by the Opera House, a sanctuary of peace in the middle of one of Asia’s most bustling cities.

Amongs 16 awards in the past 4 years, these marvellous achievementsare inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:

2021 Best 500 Hotels in the World, Travel and Leisure

2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia

2019 The Top 100 Hotels in the World, Travel and Leisure

2019 The 10 Best City Hotels in Asia, Travel and Leisure

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality , continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.

Currently, we are seeking an experienced Team Leader - Security to join Park Hyatt Saigon to join and continue with us in our significant journey.

Main Duties

Administration

• Checks and accounts for all inventories in the Security Office.
• Records all occurrences of security interest in the log book for the information of the security personnel and management.
  
  

Customer Service

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
  
  

Operational

• Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
• Ensures the Security Officers are at areas of their assignment at all times.
• Ensures patrol been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel.
• Ensures that all Security personnel look out for any suspicious loiterers or articles.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Assists the Assistant Managers - Security during his tour of duty.
• Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
• Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
• Conducts roll-call/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
• Assists / Organizes the Security Fire Fighting Team in the event of an emergency.
• Ensures all Fire Exits are clear from obstruction at all times.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guest and employees.
• Questions any suspicious character in a polite manner; Refuses entry if the subject is not able to provide reasonable reply; Requests for assistance immediately if the situation arises.
• Assists in employee bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s Policy and Procedure.
• Monitors and controls the movement of all employees leaving and entering the hotel through the employee entrance.
  
  

Personnel

• Assists to oversee the punctuality and appearance of all Security Officers, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Monitors and motivates the performance of the Security Officers.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Support the relevant changes and action plans as a result of Employee Opinion Survey.
  
  

Other Duties

• Is conversant with the use and maintenance of the radio systems in the hotel.
• Is knowledgeable in statutory legislations.
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Security function as dictated by the industry, company and hotel.
• Exercises responsible behavior at all times and positively representing the hotel and Hyatt International.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
  
  

Benefit

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

• International, professional and friendly 5-star working environment
• Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…)
• Learning and development opportunities
• Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
• Complimentary 2 duty meals per working shift and team menu designed by our Chef twice per week
• Be provided uniform and laundry service
• Discount 50% for F&B service at our restaurants
• Complimentary accommodation at selected Hyatt properties worldwide
• Free parking at our associate parking area
  
  

Qualifications

• Ideally the candidate should have a degree or diploma in hospitality management.
• Minimum 2 years work experience as Team Leader - Security.
• Ability to work independently and come up with proactive, rational solutions.
• Good written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organizational skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Have a complete understanding of food safety standards/ procedures.
• Experience in 5 stars Hotel - Team Leader - Security is a plus.
• Good English capacity.
• This position is applicable for Vietnamese only.