Radisson Blu Resort Cam Ranh

TASKS OVERVIEWING

Offering best services to make guests satisfied during their stay, gain high ratings on all scales and increase the number of loyal guests

TASKS CLARIFYING

• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.

• Greet guests, guide guests to check in, check out, and answer information related to the resort's products and services.

• Check the number of check-ins, check-outs, early check-ins and late check-outs.

• Check and understand the number of guests who have booked rooms for the day and the following days.

• Grasp information about customers' special requests to serve promptly. Keeps current on resortl accommodations, services and area attractions.

• Check with the housekeeping department that the room has been cleaned and ready to welcome guests.

• Arrange rooms for guests, paying special attention to returning guests and VIP guests to have special room arrangements according to guests' habits.

• Prepare welcome drinks to serve when guests arrive.

• Arranges for services requested by the guest by working with other departments as appropriate.

• Stays current with developments in the Resort and Promote the Radisson Rewards Program and provide recognition and benefits to all present members.

• Adhering to credit control processes, processes customer credit at check-in in accordance with hotel policy.

• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.

• Handling foreign currencies and rely on their exchange rates in order to provide foreign exchange services to guests.

• Identifies and records special billing instruction and notifies Accounting.

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Attends any training programs as directed or requested.

• Perform other tasks as assigned by superiors.

• What do we offer?
• Career development path and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Fuel allowance
• Accomodation for employees living far away
• Shuttle bus for employees in Nha Trang

• Graduating from high school and higher
• Work experience: priority is given to candidates with experience in a similar position
• Foreign languages: fluent English communication.
• Computer: office information technology.
• Other skills: communication, problem solving, handling customer complaints.
• Characteristics: good health, honesty, enthusiasm, support, creativity in work, responsibility.
• Knowledge: Have good knowledge of basic resort, hotel and restaurant products and services.

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