Radisson Blu Resort Cam Ranh

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies

• Develops and implements strategies for achieving individual sales goals
• Participates in the implementation of marketing and sales strategies that support achievement of the hotel’s goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

• Develops data and recommends programs to meet clients' needs
• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
• Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotel Group hotels
• Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
• Participates in the implementation of marketing strategies which are designed to increase awareness in the local market
• Participates in the implementation of public relations and advertising campaigns
• Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

• Communicates clients' requests to all departments in an effective and timely manner
• Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
• Participates in and contributes to the completion of monthly booking report(s)
• Prepares reports to improve management decision making and critical evaluation of work activities

Acts as lead and back-up to Director of Sales and Marketing

• Works closely with the Director of Sales and Marketing to lead the team in his/her absence
• Develop key leadership skills by working with Director of Sales and Marketing, attending classes and working with other executive committee members

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to brand and hotel policies and procedures

• Ensure thorough understanding and revision of department policies and procedures are undertaken and followed by all existing and new department team members
• Ensure all materials used to market the Hotel are in accordance with brand standards
• Ensure thorough understanding of all Brand Sales and Marketing programs
• Keep immediate Manager fully informed of all problems or unusual matters of significance
• Maintains a high standard of personal grooming at all times in order to represent the Hotel and Company in a professional manner
• Performs all duties and responsibilities in a timely and efficient manner to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• Perform other duties as requested by the Director of Sales and Marketing

• Working in a dynamic, professional environment with many opportunities for career development

• Minimum three - five years hotel sales experience
• Minimum one - two years supervisory experience preferred
• Local market knowledge preferred
• Bachelor’s degree preferred
• Experience managing to brand standards
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• General knowledge of contract laws
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills
• Strong negotiation skills
• Ability to travel

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