HOI AN RESORT & SPA

• Oversee accuracy of room blocks, reservations, and group market codes. 
• Communicate company values and/or culture to new employees. 
• Review and implement new Reservations procedures. 
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
• Identify guest reservation needs and determine appropriate room type. 
• Verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. 
• Input and access data in reservation system. 
• Respond to any challenges found for accommodating rooming requests. 
• Set-up proper billing accounts according to Accounting policies. 
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

• Attractive remuneration packages
• Competitive salary | 13th salary month
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world.

• High school diploma or higher; At least 2 years of related work experience, At least 1 year of supervisory experience
• Excellent English communication skills (speaking, reading and writing).
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Working knowledge of MS Office (Word, Excel, Power Points) software.

Contact Number +84 235 3753 333 - Ext: 2257: Ms. Linh