HOI AN RESORT & SPA

Mô tả Công việc

Salary: $2,000 - $4,000 USD
Duration: 12 months
Location: Ho Chi Minh City (Hybrid)

Position Overview:
The Performance Marketing Manager will serve as the lead expert for all marketplace operations in the Southeast Asia region. This role requires a deep understanding of the marketplace landscape, including e-commerce operations, seller and brand management, campaign planning, growth strategies, and marketplace tools. The candidate will be responsible for managing the end-to-end marketplace process, optimizing workflows, and providing training to improve team efficiency. Close collaboration with client stakeholders will be essential to streamline processes and enhance operational performance.

Key Responsibilities:

1. Marketplace Operations:
   • Oversee the daily marketplace operations, ensuring smooth management of commerce functions, seller and brand activities, and campaign execution.
   • Monitor and analyze marketplace performance metrics and KPIs to drive continuous improvement.
2. Strategic Planning & Execution:
   • Develop and implement strategic growth plans for the marketplace.
   • Identify key growth drivers and collaborate with internal teams to execute successful campaigns.
3. Process Management & Optimization:
   • Manage the full lifecycle of marketplace operations and continuously optimize processes for greater efficiency.
   • Conduct regular reviews and updates of operational workflows.
4. Training & Development:
   • Provide training and support to the marketplace team and other stakeholders.
   • Develop training materials to build team capabilities and foster continuous learning.
5. Stakeholder Management:
   • Work closely with client stakeholders to understand their needs and streamline processes.
   • Lead and manage a cross-functional team, including Store Operations, Customer Service, Performance Marketing, and Graphic Design.
   • Oversee the project P&L through MME, ensuring accurate forecasting, billing, and submission.
   • Manage talent acquisition, resourcing, and team training to ensure smooth operations.
6. Marketplace Ecosystem & Tools:
   • Stay updated on the latest marketplace trends, tools, and technologies.
   • Evaluate and integrate new tools to improve operational efficiency.
   • Build and maintain relationships with marketplace partners and vendors.

Yêu Cầu Công Việc

Required Skills and Qualifications:

• Bachelor’s degree in a quantitative, technical, or business management field.
• At least 5 years of experience in digital commerce, digital sales, or offline sales & marketing.
• Experience in channel sales (preferably digital), channel marketing, and campaign planning.
• Strong analytical skills, with the ability to interpret and work with data.
• Proficiency in MS Excel or similar data analysis tools.
• Familiarity with Southeast Asia’s leading eCommerce platforms (e.g., Lazada, Shopee) and marketplace operations.
• Strong client relationship management skills, with excellent English communication abilities.
• Highly organized, detail-oriented, and results-driven.
• Knowledge of sales and marketing strategies in Consumer Goods or related sectors.
• A solid understanding of digital commerce trends and best practices.
• A proactive approach to learning and adapting based on team and client needs.

This role offers the opportunity to lead and shape marketplace operations in a dynamic, fast-growing environment across Southeast Asia, with a focus on performance optimization and strategic growth.