Trusting Social

Trusting Social (TrustVision) is the biggest Digital Identity/eKYC service provider for the Banking & Financial sector in Vietnam, with more than 30 existing clients being Banks, Financial Companies, and e-Wallet. TrustVision solutions help clients onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions with advanced facial recognition and AI models.
As a Senior Product Development Specialist in eKYC Product at Trusting Social, you will participate in decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Vietnam and other Trusting Social markets. You will have the ultimate responsibility for implementing product features that deliver world-class Digital Identity/eKYC. Your role will involve delivering next-generation Digital Identity/eKYC product offerings to our clients and playing a key role in ideating and co-creating new features tailored to Trusting Social's clients and market needs.

What you will do:
- Understand market needs and customers' pain points, stay updated on market trends, participate in creating a compelling product vision, and develop a product roadmap quarterly and annually.
- Obsess customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.
- Proactively engage in the end-to-end product cycle of research, development, testing, deployment, and improvement.
- Engage with clients and users to gather constant feedback and incorporate it into the product features.
- Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.
- Collaborate closely with Data Scientists and Product Managers to build a data-informed product roadmap.
- Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.
- Provide expert opinions for enhancements/improvements of the product suite provided to clients.
- Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation.
- Manage data collection for product performance tracking and improvement.
- Support sales in pitching and deployment for customers.