BSS Group ★ 2.8

COMPANY OVERVIEW

BSS Group has been a trusted partner for full-service eCommerce solutions since 2012, providing products and services across multiple platforms. With a global presence, BSS serves hundreds of thousands of customers in more than 150 countries, supported by a team of over 300 professionals.

The company focuses on delivering innovative technologies, strong career development opportunities, and a human-centric working environment. Its ecosystem includes BSS Commerce, Magestore, and SimiCart, reflecting a continuous commitment to expanding and diversifying solutions for the eCommerce industry. Headquartered in Hanoi, BSS Group continues to grow while maintaining a strong focus on international projects and service excellence.

POSITION

Business Consultant

ROLE OBJECTIVE

The Business Consultant is responsible for customer experience, conversion, and long-term value of assigned customers, with a strong focus on presales opportunities, VIP clients, and complex requirements.

This role goes beyond ticket-based support. The Business Consultant owns customer outcomes end to end, from initial consultation and onboarding to product adoption, retention, and value expansion.

KEY RESPONSIBILITIES

1. Presales and conversion

• Handle presales calls based on assigned working shifts
• Analyze customer needs and consult suitable business and eCommerce solutions
• Follow up potential leads referred from Customer Support, collaborators, and other channels
• Drive customers to actively use products and convert to paid plans
• Prepare proposals and recommend solutions aligned with customer goals

2. Customer development and retention

• Build and maintain strong relationships with VIP and key customers
• Conduct 1:1 onboarding, setup consulting, and handle special or complex requests
• Monitor product usage and proactively recommend improvements
• Increase customer satisfaction, retention, and lifetime value

3. Post-meeting follow-up and complex case handling

• Summarize requirements and action items after meetings with customers
• Coordinate with Tech and Dev teams to track bug fixes, customization, and workflows
• Proactively update customers on progress and outcomes
• Ensure delivery aligns with customer expectations and business objectives

4. Customer experience and service quality control

• Oversee a fixed group of Customer Support collaborators
• Regularly review conversation quality and overall customer experience
• Take over critical or poorly handled conversations to recover customer trust
• Maintain consistent and high-quality service standards

REQUIREMENTS

• Strong English proficiency in speaking, writing, reading, and listening for international communication
• At least 1 to 2 years of experience in Business Consulting, Customer Success, Business Development, SaaS, or eCommerce
• Experience in presales calls, objection handling, and long-term customer follow-up
• Strong ownership mindset with a focus on outcomes and customer value
• Ability to analyze issues, prioritize tasks, and work independently
• Clear, structured communication with customers and internal teams
• Fast learner with technology or SaaS products
• Familiarity with eCommerce platforms such as Shopify, Magento, or similar technologies is an advantage
• University degree in Business, Marketing, or related fields
• Comfortable working flexible shifts, including evening and night shifts

WORKING SCHEDULE

Weekly flexible shifts:

• 09:00 – 18:00 (office-based)
• 18:00 – 00:00 (online)
• 00:00 – 09:00 (online)

At least one office day per week.

COMPENSATION & BENEFITS

• Base salary: 10,000,000 – 15,000,000 VND
• Total income: 20,000,000 – 25,000,000 VND based on performance

Monthly and quarterly KPI bonuses based on:

• Presales conversion rate
• Case handling quality and customer experience
• Customer retention and product adoption

Additional benefits:

• Flexible working environment
• Agile working culture that respects differences and focuses on human development
• Clear career path to Senior Business Consultant or Business Consulting Lead
• 13.5 days of annual leave (12 days according to labor law plus 1.5 days for company trip)
• Social and health insurance in accordance with the Vietnam Labor Code
• Opportunities to join internal clubs such as football, running, gaming, and more
• Team building activities, picnics, and annual summer trips
• Birthday gifts and seniority allowance
• Support for training programs, courses, and professional certifications