Pullman Hotels

Job Purpose

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

Reporting Lines: Director of Operation

Key Interactions

Internally

• Catering Sales

• Engineering

• Finance

• F&B

• Housekeeping

• IT

• Kitchen

• Purchasing

• Reservations

• Sales & Marketing

• Talent & Culture

Externally

• Guests

• Visitors

• Suppliers

• Vendors

• Government Security Agencies (eg. Police Force)

• Emergency healthcare provider

Primary Responsibilities

Security Operation

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

• Disseminate all information by the Management to team members

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

• Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness

• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused

• Conduct routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for;

­ Pocket books;

­ Security Desk Occurrence Book;

­ Gate Passes and Security Passes;

­ Keys and Key Registers;

­ Post allocation for hotel and External Security

• Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes

• Record all activities involving the Department in the Daily Security Report

• Provide security coverage for VIP guests

• Update Director of Operation constantly on all matters of security interest affecting the Hotel and the Department

• Always be on-call, including off-duty hours, for any emergency that may arise

Team Management

• Conduct performance review with the team

• Identify and develop team members with potential

• Constantly monitor team members' appearance, attitude and degree of professionalism

• Conduct detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Comply with hotel and department policies and procedures at all times

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards of security within the hotel premises. Be vigilant and react fast when situations arise.

Span of Control

Nature Amount

Budget responsibilities Not Applicable

Revenue responsibilities Not Applicable

Headcount Not Applicable

Knowledge and Experience

• Secondary / High school education

• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting

• Minimum 2 years of relevant experience in a similar capacity

• Good reading, writing and oral proficiency in English language

• No criminal record

Competencies

• Strong leadership, interpersonal and training skills

• Good communication skills

• Honest with a high level of integrity

• Ability to remain calm and react fast to situations

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

- Apply your CV here on Hoteljob.vn.