Novotel Hotels 3.9 ★

ADMINISTRATIVE RESPONSIBILITIES:

• Bar Supervisor:

- Ensuring relevant items are adequately stocked.

- Ensuring that he/she schedules him/herself to be available and on duty during peak period (frequently opening & closing the operation).

- Attending various F&B meetings such as F&B department meeting, Outlet meeting etc.

FINANCIAL RESPONSIBILITIES:

• To control breakage and spoilage in the outlet and keep it at a minimum

• To ensure standard recipes are followed and adhered to

TECHNICAL RESPONSIBILITIES:

General:

• To assist AFBM in ensuring that the bars and hotel policies & procedures and minimum standards are being properly adhered too.

• To assist the AFBM in monitoring service and F&B standard.

• To work closely with AFBM and to take corrective action when necessary.

• To carry on special projects assigned by AFBM.

• To ensure all staff are there on time and to report any issues to management immediately

Guest Service:

• To personally and frequently verify that guests in the bars are receiving the best possible service.

• To spend time in the bars and supervise bar team to maximize guest satisfaction and revenue.

Food and Beverage Product:

• To have deep knowledge of beverage items as well as food items and be demanding and critical when it comes to beverage quality & presentation.

• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre-established specifications.

COMMERCIAL RESPONSIBILITIES:

• To assist identify any improvements for bars

HUMAN RESPONSIBILITIES:

Guests:

• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to management and record in the log book accordingly.

Employees:

• To assist in training and developing staff so that they are able to operate independently

• To assist in training program for their respective employees in co-ordination with the management

• To ensure that his/her team project professionalism and that employees are well groomed and wear impeccable uniforms at all time.

RELATIONS:

• The Bar Supervisor is directly responsible to AFBM. He/she maintains good working relationship with all employees from the F&B department and with the Directors, Managers of other departments.

• He/she maintains and develops external contacts with suppliers and other companies related to the hotel activities. He/she promotes & applies synergy, flexibility and cross training within his operation.

• Perform any other duties, which may be assigned by the management from time to time.

02 months of probation with full salary and 50% service charge

12 annual leave day and 01 birthday paid leave

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

• Secondary / High school education

• Additional certification(s) in Food & Beverage will be an advantage

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Perform any other duties, which may be assigned by the management from time to time.

Tel: 024 3 226 392 - Email: nhi.phamnguyenhai(a còng)accor.com