Mắt Bão BPO 2.8 ★

Responsibilities:

Relationship management (40%)

• Building and maintaining relationships with clients and key personnel within customer companies;
• Acquiring a thorough understanding of key customer needs and requirements;
• Attending meetings with clients to build relationships with existing accounts.

Performance Monitoring (60%)

• Working closely with Key Account Management Manager/Head of KAM, Sales team and internal core operation;
• Daily regular reporting and analyses of assigned client(s)'s performance metrics;
• To monitor weekly/monthly performance against set targets, and work with direct KAM in order to have immediate actions are taken in case of deviations (incl. timely/accurate reporting);
• Manage clients' KPIs & SOPs - Develop monitoring tools to identify problems and implement reporting processes to meet client expectations;
• Coordinate and manage the implementation of new projects.

Requirements:

• 2 year of experience in related field
• Bachelor's Degree in related field
• Data analysis and critical thinking skills;
• Excellent verbal and written communications skills;
• Good working knowledge of Microsoft Office Applications;
• Hardworking with a strong work ethic.
• Strong proficiency in written and spoken Chinese (HSK 4 above)