Nova Hotels & Resorts World

Primary Responsibilities

Operation

• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested

• Greet and briefly converse with guests in room while delivering trolleys/meals

• Set up table and serve food from trolley in accordance to departmental standards and procedures

• Uncover and present food to ensure that all items are correctly received

• Answer enquiries with regards to room service and responds to requests for additional F&B services

• Up-sell and promote food and beverage offers at every available opportunity

• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms

• Break down trays and trolleys at stewarding area

• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition

• Ensure that work station is stocked with appropriate condiments at all times

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary

• Handle cash following established and proper Accounting procedures

• Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management of the Hotel

him/

Main Complexity/Critical issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Knowledge and Experience

• Secondary / High school education

• Additional certification(s) in Food & Beverage will be an advantage

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• No experience is required

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

• Perform any other duties, which may be assigned by the management from time to time.

For enquiries, email nhi.phamnguyenhai(a còng)accor.com (Ms. Nhi - T&C Coordinator) or minh.do(a còng)accor.com (Assistant T&C Manager)