I/ INTRODUCTION
LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. We aim to offer our valued customers the utmost quality and security data processing experience. Established in 2011, LitGroup holds ownership of 3 brands: LitExtension, LitCommerce, and Litos. We’re supporting more than 200 e-commerce platforms in over 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 90%.
To expand our service offering globally, we are actively seeking talents with a sense of responsibility, trustworthiness, optimism, and a passion for continuous learning. If you’re searching for a company with a professional environment and ample development opportunities, LitGroup is the perfect fit for you.
We are currently in the process of recruiting a Sales Supervisor (Inbound Sales) – level Junior. For additional information, please refer to the details provided below.
Working time: From Monday to Saturday Morning
Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.
Please visit us:
- Website: litcommerce.com / litextension.com / litos.io
- Fanpage: LitGroup Careers
II/ RESPONSIBILITIES
- Support the Team and Optimizing Processes
- Identify criteria for improvement and implement process changes to enhance efficiency and performance.
- Provide guidance and conduct training to continuously improve the team’s skills and knowledge.
- Prepare, upgrade and provide Sales material content for the Inbound Sales team
- New sales rep onboarding support and mentor
- Analyzing Data and Improving Performance
- Collect, analyze, and report on key performance indicators, such as conversion rates, response times, and customer feedback.
- Develop actionable recommendations and implement solutions to improve team performance and achieve sales goals.
- Present detailed insights and performance analysis to management to support strategic decision-making
- Ensuring Quality and Providing Feedback
- Evaluate the quality and accuracy of information provided by the Inbound Sales team to customers.
- Review customer interactions and provide constructive feedback for Sales Manager to maintain high service standards and customer satisfaction.
- Conduct activity review/report and communicate with Sales Manager to monitor the inbound sales team performance to ensure adherence to established sales workflows, standards, and protocols.
III/ REQUIREMENTS
- Graduated from FTU, NEU, or related universities;
- Having 1+ years of experience in relevant roles, with expertise in a sales supervision, Inbound Sales, Customer Service;
- Proficient English: 6.5 IELTS or equivalent;
- Strong analytical skills, with the ability to interpret and act on sales data.
- Excellent communication and leadership abilities.
- Familiarity with CRM systems and sales performance tools is a plus.
- Ability to train and encourage team members.
- Detail-oriented with strong problem-solving skills.
IV/ BENEFITS
- Basic Salary: 12.000.000 - 18.000.000 VND/month + KPI performance-based bonus
- 13th-month salary, bonus on 30/04-01/05, 02/09, project…
- Team-building activity, Holiday trips, Regular bonding, Tea breaks.
- Competency assessment every 6 months, with a clear career advancement path.
- An innovative and diverse working environment, with respect and support from colleagues and management.
V/ HOW TO APPLY?
- Candidates interested in this vacancy please send an updated resume to the email address: [email protected].
- Hotline: 034 846 8866 (Ms Dung).
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Các hoạt động ngoại khóa
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Lịch sử thành lập
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Mission
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