Sản Xuất và Kinh Doanh Vinfast ★ 3.2

VinFast is seeking an After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets, including Indonesia, India, the Philippines, and other international markets. This role plays a critical part in ensuring service excellence, operational efficiency, and customer satisfaction in VinFast’s global expansion journey.

• Manage and oversee after-sales operations across assigned overseas markets, ensuring alignment with VinFast’s global standards and strategies.
  

• Coordinate with local distributors, service partners, and internal stakeholders to ensure smooth operation of service networks, spare parts supply, warranty, and technical support.
  

• Monitor and improve service KPIs, customer satisfaction, service quality, and operational performance in each market.
  

• Support the setup and scaling of after-sales infrastructure (service centers, processes, systems, training) in new and developing markets.
  

• Act as the main liaison between overseas markets and Vietnam headquarters for all after-sales operational matters.
  

• Identify operational risks, issues, and gaps; propose and implement corrective and preventive actions.
  

• Conduct frequent overseas business trips to audit operations, support market launches, and resolve on-site issues.
  

Prepare operational reports, insights, and recommendations for senior management.