Học Viện Harlow

- Ensure that all new associates attend the Hotel Orientation program

- Conduct training needs analysis of the hotel and departments.

- Associate with Department Heads to develop departmental on the job training schedules that meet departmental operating objectives.

- Develop and implement training programs to meet specific department/hotel needs.

- Establish a training library of books, videos, journals and resources to assist trainer and staff development.

- Prepare and administer the training calendar on monthly basis.

- Ensure all staff receives ongoing training in Radisson Corporate Training Programs.

- Facilitate management training programs.

- Source and obtain specialist assistance to conduct training when needed.

- Monitor all training activities conducted on and off site.

- Evaluate training effectiveness by attending as many training sessions as possible.

- Liaise with training consultant conducting hospitality training courses.

- Maintain an up to date record of suppliers of training resources.

- Prepare training budget to meet the business goal.

- Administer the training budget and purchase training materials as required.

- Assist in the selection and appointment of departmental trainers and set up training system.

- Ensure that all associates comply with the grooming and uniform standards.

- Create a learning organization and resources library

- Promote by example the principles of “Yes I Can”

- Assist in hotel Recognition Program.

- Actively promote a work environment, which cares for guests and associates alike.

- Manage the administration of trainees and apprentices on the property

- Keep good relationship with vocational schools.

Accommodation for remote staff

Working in a dynamic, professional environment with many opportunities for career development

Be entitled to welfare policies in accordance with state and company regulations

Opportunities for training and development in an international hospitality environment

 Bachelor’s degree or higher

 Strong presentation and organizational skills

 Excellent oral and written communication skills

 Able to collaborate effectively with other hotel employees and managers to ensure teamwork

 Strong Microsoft Office suite and reporting system skills