GOLDEN GATE GROUP

Job Description
About the Role
We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day- to- day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM.
Responsibilities

Stay up- to- date on the latest ServiceNow features and functionality and implement them to optimize the platform.
Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution.
Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations.
Manage the ServiceNow platform, including user accounts, security settings, and access controls.
Document ServiceNow processes and procedures for future reference.
Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery.
Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices.
Provide ongoing support and training to users on ServiceNow functionalities.
Perform regular system health checks and audits to ensure platform stability and performance.

Assist with the development and implementation of ServiceNow upgrade plans

Yêu cầu công việc

Qualifications

Proven experience as a ServiceNow CSA (minimum 2 years).
ServiceNow Performance Analytics and reporting.
Experience with configuration management tools and scripting languages JavaScript, HTML, CSS, and REST/SOAP web services.
Knowledge of a least two of ITSM, ITOM, SAM Pro, HRSD or WPM modules.
Utilizing ServiceNow Flow Designer to create complex workflows with decision points and branching logic.
Strong communication and interpersonal skills.
Strong understanding of IT Service Management principles and best practices.
Integrating workflows with other ServiceNow applications and external systems.
Designing and configuring catalog items for various service offerings (ITSM, HRSD, WPM).
ServiceNow upgrades.
Ability to work independently and as part of a team.
Excellent analytical and problem- solving skills.

Renesas Design Vietnam Company Limited aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are:
- Competitive salary/bonus based on working performance.
- Excellent training program.
- Sport activities and Annual company trip
- 24/24 hour insurance package including social and medical and unemployed insurance
- Fair assessment.
- Team- oriented environment.
- Opportunity for promotion.
- Dynamic people.

Cập nhật gần nhất lúc: 2024-09-25 21:25:03