Vincom Retail 1.3 ★

Position Summary:

The Mall Director is responsible for the overall management and operation of the shopping mall. This includes overseeing daily operations, managing staff, ensuring high-quality customer service, optimizing revenue, and maintaining compliance with legal and regulatory standards. The Mall Director will work to enhance the mall’s performance, increase foot traffic, and ensure a positive shopping experience for tenants and visitors

Job Responsibilities:

Compliance Management:

• Monitoring and Control: Oversee the implementation of compliance checklists according to current legal regulations at the shopping mall to ensure there are no violations or legal risks.
• Management of Store Compliance: Create and manage a legal documentation tracking system for stores, control the retrieval and storage of documents as per regulations, and develop corrective plans and proposals for any issues.

Operational Cost Management and Debt Collection:

• Operational Costs: Prepare annual operational budgets for the department/management, ensuring they are accurate, complete, and optimized.
• Debt Collection: Monitor and allocate KPIs for customer service, review debts, support customer service in handling cases where tenants do not have payment plans, present debt payment plans for approval and ensure execution. Encourage the sales team to enhance revenue collection and reduce bad debts.

Training Management:

• Employee Training: Plan and implement training programs for staff to ensure they meet training targets and perform well in evaluations.
• Staff Evaluation and Development: Evaluate employee performance, develop plans for improvement, seek out potential leaders for department management or operational roles, and provide opportunities for staff development.

Internal Audits and Service Quality Control

• Internal and Public Audits: Conduct daily inspections of infrastructure and facilities in the management area, weekly checklists for the shopping mall/stores to identify service quality issues and ensure timely rectification.
• Quality Control Coordination: Collaborate with the Quality Control department for periodic assessments of service quality and address any issues to ensure service standards are met.

Management of Facilities, Tools, and Assets

• Asset Management: Conduct periodic asset inventories, evaluate the condition of assets, propose and oversee repairs or upgrades, and suggest improvements to enhance productivity.

Business Performance and Marketing Implementation

• Business Management: Monitor the business performance of the shopping mall/stores, manage new tenant acquisition, lease renewals, adjustments, and terminations, oversee renovation projects, and manage sales performance.
• Marketing Implementation: Develop and control marketing plans for the mall to stimulate demand, ensure proper execution and evaluate the effectiveness of marketing programs to increase customer visits and store revenue.

Management of Operational Plans and Results

• Plan Implementation and Evaluation: Assign and oversee daily/monthly operational tasks, evaluate the execution of plans, support and resolve issues, motivate employees, and analyze recurring issues to improve future planning.

Other Tasks

• Regulation Updates: Review and update the quality control system to ensure it meets company/group standards.
• Work Environment: Build a fair, effective work environment with high cultural standards, promote efficiency, and maintain relationships with local authorities.

Job Requirements:

Educational Background

• Required: Bachelor's degree or higher in Business Administration, Economics, Law, or related fields.

Work Experience

• Experience: At least 2-3 years in similar roles, with preference for experience in real estate, retail, or commercial companies.

Skills and Competencies

• Skills: Problem-solving, teamwork, proficiency in office software.
• Personal Qualities: Attention to detail, meticulousness, effective work management, motivation, and encouragement skills.
• Language: Proficiency in English is an advantage.
• Competencies: Quick thinking, proactive, and ability to handle high-pressure situations.