ASTRAZENECA VIETNAM CO., LTD ★ 4.0

IT Helpdesk Intern

About AstraZeneca and AstraZeneca Vietnam

AstraZeneca

AstraZeneca (LSE/STO/Nasdaq: AZN) is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines in Oncology, Rare Diseases and BioPharmaceuticals, including Cardiovascular, Renal & Metabolism, and Respiratory & Immunology. Based in Cambridge, UK, AstraZeneca operates in over 100 countries and its innovative medicines are used by millions of patients worldwide. Please visit astrazeneca.com and follow the Company on Twitter @AstraZeneca.

AstraZeneca Vietnam

As a Foreign Invested Enterprise with over 600 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the domestic biopharmaceutical R&D and manufacturing capabilities.

Over the last three decades accompanying Vietnam’s sustainable development, AstraZeneca has run several impactful programmes in collaboration with the Government, Ministry of Health and healthcare partners to promote disease awareness, prevention and early detection. In recent years, AstraZeneca Vietnam has received several certificates of merit from the Prime Minister and Minister of Health, for excellent contributions to Vietnam’s vaccine diplomacy, fight against COVID-19 and advancement of cancer treatment and disease awareness. The company has also been recognized among Vietnam’s Top 100 Best Places to Work (2018 – 2024) with various other industry awards from BritCham, EuroCham, and government agencies.

What you’ll do

Introduction to role

As an IT Helpdesk Intern, you will provide first-line technical support to internal users by troubleshooting basic hardware and software issues, logging tickets, assisting with account management, and documenting solutions within a ticketing system. Under the guidance of the IT Helpdesk team, you will gain practical experience in IT support and problem-solving.

Accountabilities:

1. Incident Management:

• Receive and log technical support requests via phone, email, or ticketing system.
• Identify the nature of the issue through initial troubleshooting steps.
• Resolve basic hardware and software problems, including password resets, application issues, and network connectivity concerns.
• Escalate complex issues to senior IT staff when necessary.

2. User Account Management:

• Create and manage user accounts on company systems.
• Assist with account provisioning and deprovisioning.
• Ensure adherence to security policies regarding user access.

3. Technical Support:

• Provide basic troubleshooting steps for common computer hardware and software issues.
• Install and configure software applications.
• Assist with peripheral setup and troubleshooting (printers, scanners).

4. Documentation and Knowledge Base:

• Document resolved issues and solutions within the ticketing system.
• Contribute to the knowledge base by updating documentation with troubleshooting guides and FAQs.

5. Inventory Management:

• Assist with tracking IT equipment inventory.
• Update asset management system with relevant details.

Essential Skills/Experience

• Basic understanding of computer hardware and software
• Familiarity with Microsoft Windows operating systems
• Knowledge of basic networking concepts
• Excellent customer service and communication skills
• Ability to troubleshoot problems logically and systematically
• Attention to detail and ability to follow procedures
• Strong written and verbal communication skills

Desirable Skills/Experience

• Pursuing a degree in computer science, information technology, or related field
• Prior experience with a ticketing system
• Basic understanding of IT security practices

Why AstraZeneca?

Be bold and make a powerful impact: AstraZeneca is a world-leading business where standards are high and challenges complex, but also a collective where we build, support and motivate each other. This unique combination of strong expectation and empowerment invites you to improve how our markets work and make your individual mark. Here, you can follow your ambitions with full confidence. As part of a responsible, value-led business with a strong sustainability agenda, you can also help impact the future beyond business projects.

Be part of our growth journey and success story: Join the fastest growing pharmaceutical company in our markets, set up to fuel further growth. Make the most of our assets: our strong heritage, our early investment and commitment in emerging markets, and how we embrace digital and data to transform the patient journey. Go beyond your limits. Welcome failure as a chance to learn. There’s no better place to feel inspired, energised and try new things.

Learn and grow by embracing diverse opportunities: Experience an organisation where professional development is prized and nurtured. Access the tools and support you need to continuously learn. Then it’s up to each of us to step up, speak up and show what we can do. Take advantage of working in a global business with opportunities to move beyond your role and open international doors. At AstraZeneca, your future is in your own hands.

Urgently bring our leading pipeline to millions of patients in need: Seize the opportunity to help improve the lives of millions of patients, including in areas where patient needs are often unmet. Work with our transformative pipeline to help bring a variety of high-quality medicines to market – and ensure they are made easily accessible to as many patients as possible.

Be heard in a culture of local empowerment: AstraZeneca is set up for creativity. We encourage unity and ownership at a local level, with collaboration across the global organisation. We tailor how we work, adapting to our markets and healthcare systems. In our diverse community, every voice is important. Share your ideas and opinions openly. In our speak-up culture, the way we communicate with each other leads to more powerful innovation

At AstraZeneca, we connect the dots across the business to improve the agility and functionality of our processes. We are champions of our Technology ecosystem, ensuring that the rest of the business experiences the true benefits of our systems. By uniting diverse areas and simplifying the way we work, we drive change and influence business performance. Our holistic view allows us to connect emerging trends with business ambitions, guiding the right way to work and behave. We are proactive change agents, always hunting for new insights and problem-solving to identify better ways of doing things. Motivated by opportunities to learn and grow, we move fast and drive forward, laying the foundations for future technological success across AstraZeneca.

Ready to take on this exciting challenge? Apply now!

Where can I find out more?

Visit our website www.astrazeneca.vn

Follow us on LinkedIn www.linkedin.com/company/astrazeneca/ and Facebook https://www.facebook.com/AstraZenecaVN

Contact us via [email protected]