CMC GLOBAL ★ 3.2

Company Description

CMC Consulting is a leading provider of comprehensive digital transformation solutions for businesses, with over 16 years of experience in enterprise management and ERP services. As a Gold Partner of SAP Vietnam, the company has delivered consulting and implementation services to prominent corporations in Vietnam and internationally. Renowned for its exemplary service quality, it has held the SAP Partner Center of Expertise certification for 11 consecutive years and has been honored with multiple prestigious awards. With a team of over 150 experienced ERP consulting experts, CMC Consulting specializes in delivering tailored solutions across industries such as manufacturing, finance, retail, real estate, and telecommunications. The company is headquartered in Hanoi, Vietnam, and is committed to innovation and excellence in all its projects.

Role Description

We are looking for a Technical Leader to lead the end-to-end engineering organization and technology strategy for our B2B SaaS products in enterprise management domains, including CRM, Sales, Distribution, Workflow & Operations.

This role owns engineering excellence across product delivery, platform scalability, reliability, security, and cost efficiency.

You will also lead the practical adoption of AI to significantly improve development productivity, software quality, operations, and user support.

1. Engineering Team Leadership

• Lead and grow engineering teams (Backend / Frontend / Mobile / QA).
• Support the evolution of a Platform function (DevOps / SRE / Shared Services).
• Participate in hiring for key roles (Tech Lead, Backend, QA, DevOps).
• Support career development, coaching, and performance management for engineers.

2. Technical Contribution & Architecture

• Contribute to system design and architecture decisions for B2B SaaS products.
• Work with existing patterns for:

Multi-tenant systems

Authorization and permissions

Observability and scalability

• Help establish and follow engineering standards (code review, documentation, managing technical debt).

3. Business Understanding & System Design

• Work with Product and Business teams to understand requirements.
• Translate business needs into technical solutions for:

CRM, sales, customer service

Inventory, promotions, reporting

• Support data modeling and integrations with external systems (payment, ERP, CRM).

4. Delivery & Engineering Practices

• Support agile delivery practices:
• Sprint planning, backlog refinement

Definition of Ready / Definition of Done

Improve delivery predictability and development efficiency.

• Contribute to QA practices, test automation, and regression strategies.

5. DevOps / Production Operations

• Work with DevOps/SRE teams on CI/CD pipelines and environments.
• Participate in production operations:

Monitoring, alerts, incident handling

Post-mortems and reliability improvements

• Support release and rollback processes.

6. Security & Quality

• Follow and help improve security best practices:

Access control, secrets management

Secure data handling and auditability

• Ensure engineering quality and operational stability.

7. AI-Assisted Engineering (Applied Focus)

• Apply AI tools to improve engineering productivity:

Code assistance and refactoring

Test generation and QA support

Log analysis and incident triage

• Learn and adopt AI practices with guidance, focusing on practical impact rather than strategy ownership.

✅ Qualifications

Must-have

• 5-6 years of software engineering experience.
• 3+ years in leadership roles (Tech Lead, Engineering Manager).
• Experience working on production systems and handling incidents.
• Experience with business or enterprise systems (CRM, Sales, POS, ERP integration).
• Solid understanding of system design, APIs, databases, and cloud-based systems.
• Experience with CI/CD, release processes, and basic observability.
• Exposure to using AI tools in development, testing, or operations.

Nice to have

• Experience with SaaS or multi-tenant systems.
• Exposure to DevOps, SRE, or cloud infrastructure.
• Retail / POS domain experience.
• Interest in learning cost optimization (FinOps).

🤝 Soft Skills

• Clear communication and collaboration.
• Willingness to learn and grow into a broader leadership role.
• Pragmatic mindset and ability to prioritize.

🌱 Why This Role

• Opportunity to grow into a Head of Engineering role
• Work on real B2B SaaS products with business impact
• Learn and apply AI in real engineering workflows
• High visibility and mentorship from senior leadership