Sheraton Hotel & Towers ★ 4.0

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property's general cleaning schedule.

• Obtains lists of rooms to be cleaned immediately and lists of prospective check-outs or discharges to prepare work assignments.

• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.

• Assists in the ordering of guestroom supplies, cleaning supplies, and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public spaces.

• Ensures all employees have proper supplies, equipment, and uniforms.

2. Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.

3. Ensuring Exceptional Customer Service 

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

4. Conducting Human Resources Activities / Thực hiện Các Hoạt động Nhân sự

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently

• Observes service behaviors of employees and provides feedback to individuals.

• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Participates in employee progressive discipline procedures.

• Competitive salary and benefits
• Accommodation provided.
• Duty Meal
• Service Charge
• Joined in the associate activities.
• Joined the Hotel's training and development programs.
• Offered relocation, and home leave allowance.
• Comply with government Public Holidays.

• High school diploma/G.E.D. equivalent.
• At least 2 years of work experience in Hospitality Industry
• At least 1 year of supervisory experience.
• Leadership Skills.
• Problem-Solving and Decision-Making Skills.
• Managing Execution Skills.