Sheraton Hotel & Towers ★ 4.0

• Drives company values and philosophy, ensuring all training and development activities are strategically aligned with the organization’s mission and vision.
• Partners with property leadership to identify and address employee and organizational development needs.
• Oversees the design, implementation, and evaluation of effective training programs to achieve desired business results.

• Promotes and communicates all training initiatives to employees.
• Ensures continuous training on customer expectations, brand culture, service excellence, and leadership skills.
• Conducts needs assessments, observes employee service behaviors, and provides feedback or coaching.
• Works closely with training teams to ensure consistent and effective delivery methods.

3. Program Evaluation and Improvement:

• Monitors training attendance, evaluates progress, and assesses learning transfer into operations.
• Collaborates with department leaders to ensure employees demonstrate strong technical and leadership skills.
• Reviews guest feedback and satisfaction data to identify service improvement opportunities.
• Incorporates adult learning principles and continuously updates training content and methods.

4. Planning and Budgeting:

• Aligns training plans with key business goals and performance indicators.
• Identifies skill gaps and implements programs to enhance service performance.
• Participates in budget planning, manages training expenses, and optimizes resources.

• 60 days probation with Full salary & Social Insurance
• Attractive monthly service charge (top in the market)
• Professional training courses
• Professional workplace with young, dynamic and awesome team members
• Duty meal & Uniform provided
• Exciting Birthday Parties with awesome gifts
• Participate in team building and TakeCare activities of the team and hotel
• Health check every year
• Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
• Start your career path in the biggest and one of the most prestigious hotel companies worldwide

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Mọi thắc mắc xin vui lòng liên hệ 024 3719 9000 - gặp phòng Nhân sự Sheraton Hà Nội

For contact, please call 024 3719 9000 - Sheraton Hanoi Human Resources