Onpoint ★ 2.5

Job Description

• Act as a liaison with the 3PL’s and OnPoint

• Work with the management team of 3PL’s about complaint response time, and return order operation process

• Push 3PL receiving return order, monitor bad stock when has return transaction

• Find solutions close issues, follow, and build up long term process

• Connect with SC, follow all inbound requests receiving complete on lead time

• Weekly review of KPI performance and ongoing issues

• Other duties as assigned

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Minimum of 3-5 years of experience in logistics, inventory management, or dispute resolution.

• Strong understanding of E-commerce, warehouse operations, inventory control, and compliance standards.

• Excellent analytical and problem-solving skills with a focus on process improvement.

• Proven ability to manage cross-functional teams and collaborate with external partners.

• Proficiency in inventory management systems and Microsoft Office Suite (Excel, PowerPoint, etc.).

• Strong communication and interpersonal skills.

• Must be proactive, results-driven, and aggressive in achieving goals ("get things done" attitude).