Rita Võ 2.5 ★

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.

The service engineer's main responsibility is customer facing, field service and application support. The major focuses are on timely repair, and installing new and older Roche’s instruments, to ensure minimum instrument downtime and foster work efficiency. Complete full service reports and complete all paperwork associated with each service activity. A high level of communication within the department with accurate and relevant feedback to the proper departments related to equipment performance.

Your Opportunities

• Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department
• Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications, by testing and analyzing the instruments performance
• Remote and on-site support related to Roche diagnostic products such as instruments, reagents or user’s handling
• Develop effective troubleshooting strategies and training activities to minimize repeated errors
• Install and de-install equipment at the customer's facility to ensure full functionality according to manufacturer's specifications
• Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction
• Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment
• Diligently manage spare parts submissions with compliance to spare parts processes for stock, installations and return of old spare parts to the department
• Actively participate to improve resolution rate, instrument up time, department collaboration and support services towards customer satisfaction
• Commitment to meet the customers’ demands regarding travel, after hours working schedule as requested by the line managers and department managers
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Conduct business in full compliance to Behavior in Business, Behavior in Competition, Online and compliant post sale service support
  
  

Who You Are

• Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering and preferably 2 year related experience
• Clinical laboratory and/or quality management experience will be an added advantage
• Experience with Roche instruments will be an advantage
• Effective Communication & Customer care handling skills
• Good interpersonal skills & ability to work independently and as team player
  
  

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.