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Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Chăm sóc sức khỏe
- Đào tạo
- Nghỉ phép năm
Mô tả Công việc
Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
YOUR MISSION
- Remote first level IT Support for colleagues across all business lines and geographies.
- Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
- Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
- Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
- Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
- Maintain a high level of customer satisfaction by providing quality assistance.
- Manage access and administration using Identity and Access Management systems and other tools
- Continuously develop your knowledge about IT services, business processes, and technical skills
- Contribute with valuable ideas to enhance our IT systems and processes.
Yêu Cầu Công Việc
- Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
- Experience with Microsoft 365 applications, Citrix, Windows 10/11, Windows Server and Active Directory
- Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
- Proficiency in ITSM processes and tools and ITIL Foundation certification
- A passion for technology and a willingness to learn and adapt
- Excellent customer service skills - solve problems effectively while creating positive user experiences through proactive high-quality communication
- Strong analytical skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality
- Strong proficiency in English, both written and spoken
- Ability to communicate by Chinese (Mandarin)
- German knowledge would be a nice-to-have
ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
YOUR BENEFITS:
- You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
- You can work remotely or in our office Bien Hoa
- You work in a well-established company that serves a broad range of clients across different industries
- You are part of a young, dynamic team in an international environment and have individual career opportunities.
*Please note that we can only consider applications in English for this position.
Thông tin khác
- Bằng cấp: Cao đẳng
- Độ tuổi: Không giới hạn tuổi
- Lương: Trên 15 Tr VND
![Công ty TNHH Telio Việt Nam Công ty TNHH Telio Việt Nam](https://1900.com.vn/storage/uploads/companies/logo/19/tai-xuong-1693328612.png)
TELIO VIETNAM là công ty sử dụng công nghệ dữ liệu để xây dựng nền tảng thương mại B2B lớn nhất Việt Nam, Telio kết nối các nhà bán lẻ quy mô nhỏ, truyền thống với các thương hiệu và nhà bán buôn trên nền tảng tập trung, bằng cách tổng hợp nhu cầu, Telio có thể cung cấp cho các nhà bán lẻ nhỏ nhiều lựa chọn hơn, giá tốt hơn và hậu cần hiệu quả hơn thông qua tính kinh tế theo quy mô.
Bên cạnh đó, Telio tự hào là nền tảng thương mại điện tử B2B tiên phong của Việt Nam huy động thành công 25 triệu đô-la Mỹ trong vòng gọi vốn Series-A với nhà đầu tư chính là quỹ Tiger Global và sự tham gia của các quỹ đầu tư danh tiếng khác: Sequoia India, GGV Capital và RTP Global.
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