MỸ PHẨM ÂU CHÂU (ACFC) ★ 2.5

Job description - Senior Training (Brand Nike)

TRAINING ROLE

• Identify training needs through job analysis, career paths, and collaboration with the Operations team; design and deliver programs aligned with brand direction (orientation, sales & leadership skills, seasonal updates).
• Apply diverse training methods (in-class, in-store, outdoor), and manage monthly training budget effectively.
• Assess staff performance based on product knowledge, sales skills, and KPIs; adjust training plans accordingly.
• Handle customer service feedback from stores and operations; support recruitment and training to grow the loyal customer base.
• Collaborate with internal teams and external vendors to develop and deliver training that fits market needs.

RETAIL ROLE

• Share global fashion trends and news with store and office teams; participate in buying to enhance seasonal product training.
• Monitor staff KPIs weekly, propose timely coaching and training.
• Work closely with operations to train staff in member care and cashier skills; develop a CSI (Customer Satisfaction Index) system to collect customer feedback.

TEAMWORK

• Coordinate with departments to understand company culture and business direction.
• Communicate effectively with team members and staff; regularly visit stores to connect and engage with employees.

REPORT

• Weekly: W.I.P updates, staff KPIs review.
• Monthly: Online knowledge test recap, store check feedback, training summary & next-month plan.
• Quarterly/bi-annually/annually: Training activities recap and next-period planning.

Your Skills and Experience

• Bachelors Degree.
• Possess Knowledge Of Jewelry/The Luxury/Premium Fashion Industry And An Easy-To-See Facial Appearance Is An Advantage
• A Minimum Of 2 Years Of Experience In Training And Development Management (Essential).
• Critical Thinker With Innovative Problem-Solving Skills.
• Experienced In Training And Development People, Preferably In The Retail Industry.
• Presentation Skills, Public Speaking Skills.
• Customer, Consumer, And Shopper Insights And Understanding.
• Excellent Communication And Leadership Skills.
• Highly Computer Literate With Proficiency In Ms Office And Related Business And Communication Tools.
• Familiar With Traditional And Modern Training Processes.
• Ability To Plan, Multi-Task And Manage Time Effectively.
• Strategic And Creative Mindset.
• Meticulous Attention To Detail.