Việc làm Dai - ichi Life Việt Nam - Fund Management
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Dai - ichi Life Việt Nam - Fund Management
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Advisor, Customer Value Management (40001641)
Dai - ichi Life Việt Nam - Fund Management
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
12/12/2024
Hạn nộp hồ sơ:
19/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
15 - 16 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
The job holder is responsible for the PnL management of customer segments in line with strategic objectives; coordinate business plan development activities and select priority actions for each period to generate revenue and optimize costs, achieve target profit in line with the bank's strategy, and manage key impact indicators (drivers) by each segment to optimize customer lifetime value (CLV).
Key Accountabilities (1)
Customer Value Management (CVM) for all Customer segments under the management of Division
Organizational cultural work
Other Duties As Required/directed By The Direct Manager.
Key Relationships - Direct Manager
Head of Strategic Business Planning & Management
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Units of the Division, relevant TCB units
Key Relationships - External Stakeholders
TCB's customers and business partners
Success Profile - Qualification and Experiences
Qualifications
The job holder is responsible for the PnL management of customer segments in line with strategic objectives; coordinate business plan development activities and select priority actions for each period to generate revenue and optimize costs, achieve target profit in line with the bank's strategy, and manage key impact indicators (drivers) by each segment to optimize customer lifetime value (CLV).
Key Accountabilities (1)
Customer Value Management (CVM) for all Customer segments under the management of Division
- PnL management of customer segments in line with strategic objectives; coordinate business plan development activities and select priority actions for each period to generate revenue and optimize costs, achieve target profit in line with the bank's strategy, and manage key impact indicators (drivers) by each segment to optimize customer lifetime value (CLV).
- Identify opportunities and gaps (GAPs) of different categories to come up with success metrics; plan and identify actions to be implemented through close coordination with the Business Analysis unit (BF - Finance) and the DA Division.
- Coordinate with DA Divison in establishing the Next Best Offer (NBO) model and ensure timely implementation, the right interaction channel according to each target customer segment.
- Manage target indicators/customer identification models for segments and sub-segments through making requirements for DA Division to implement.
- Closely coordinate with BF unit to develop an effective customer management reporting system, campaign management, customer lifecycle value management based on customer relationships.
Organizational cultural work
- Ensure management in Division under 3 principles: fairness, transparency and respect.
- Be an example in building and strengthening corporate culture.
- Participate in research, organizing the implementation of initiatives and projects to contribute to the implementation of the strategy of the Division
- Provide expert guidance and coach, guide, and mentor senior officers/officers within the team on the tasks and job skills related to the department's functions and responsibilities.
- Strictly adhere to the Bank's Labor Regulations.
- Perform work in accordance with internal policies, regulations, procedures, and guidelines and commit to service level agreement. (SLAs).
Other Duties As Required/directed By The Direct Manager.
Key Relationships - Direct Manager
Head of Strategic Business Planning & Management
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Units of the Division, relevant TCB units
Key Relationships - External Stakeholders
TCB's customers and business partners
Success Profile - Qualification and Experiences
Qualifications
- MBA in Economics; Bank; Customer segments or related fields.
- Foreign Language (English): According to the Bank's regulations
- 15+ years of experience in portfolio management, customer engagement management in the finance/banking industry or equivalent organizations.
- Have in-depth professional experience in data analysis, building a management reporting system to track performance indicators related to customers.
- Knowledge of reading and analyzing reports on market research, understanding the competitor market..
- Understand the technology and system background and make some requirements for the data analysis team.
- Experience in designing customer retention management frameworks, building customer retention programs and campaigns for each segment based on CVP to optimize customer life cycle value
- Experience in project management or E2E management according to the customer journey.
- Experience and understanding of change management
Khu vực
Dai - ichi Life Việt Nam - Fund Management
Xem trang công ty
Quy mô:
100 - 200 nhân viên
Địa điểm:
Tầng 11, 149-151 Nguyễn Văn Trỗi, P.11, Q.Phú Nhuận
Công ty TNHH Một Thành viên Quản lý Quỹ Dai-ichi Life Việt Nam ("DFVN") được thành lập và hoạt động từ tháng 02 năm 2014, tiền thân là Phòng Đầu tư Công ty TNHH Bảo hiễm Nhân thọ Dai-ichi Việt Nam, một trong những công ty Bảo hiểm Nhân thọ có vốn nước ngoài đầu tiên được thành lập tại Việt Nam.
Với sứ mệnh được đặt ra, DFVN cùng với các tổ chức thành viên của Tập đoàn Dai-ichi Life mang đến cho các khách hàng Việt Nam các giải pháp tài chính toàn diện bằng cách đưa ra thị trường các sản phẩm quỹ đầu tư và dịch vụ quản lý tài sản chuyên nghiệp, chất lượng, mang lại giá trị bền vững dài hạn và lợi nhuận đầu tư tối ưu. Trên cơ sở đó, DFVN đặt mục tiêu trở thành Công ty Quản lý Quỹ uy tín, được Nhà đầu tư tín nhiệm lựa chọn và được xếp hạng trong số các Công ty có hiệu quả đầu tư tốt nhất tại Việt Nam.
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