Garrya - Mù Cang Chải

- Supervise Villa Attendants and ensure daily operations meet guest expectations.
- Assign and monitor villa cleaning schedules; inspect completed work.
- Report maintenance issues and follow up on repairs.
- Oversee housekeeping pantries, inventory, and chemical usage.
- Ensure timely minibar restocking and maintain villa surroundings.
- Handle guest requests and complaints professionally.
- Supervise turndown service and special requests.
- Complete administrative tasks and enforce lost-and-found policies.
- Coach and develop team members to maintain performance standards.