Grand Mercure Danang Hotel

Overseeing the customer services teams

Training and managing Customer Service Assistants and Representatives

On-boarding and training new employees

Setting customer satisfaction targets and working with the team to meet targets consistently

Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs

Creating customer loyalty programs to increase revenue and improve client retention

Establishing customer service policies and procedures

Staying updated on developments in the customer services field

• Competitive salary
• Attractive service charge
• Support 2 meals during the working shift
• Annual leave days, public holidays leave
• Yearly outing trips
• Luxury hotel in Hanoi
• Be part of a Dynamic team
• Best Benefit Scheme

Hospitality Management or University Degree

At least 3 years experience at same position in Luxury & upscale Hotel

English proficiency, 3rd language is a plus

Dynamic leadership and engaging personality

Apply by Hoteljob.vn or submit application to REY Hotel 

Phone number: 0963139086

Address: 14 P. Lý Nam Đế, Hàng Mã, Hoàn Kiếm, Hà Nội