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HÔTEL du LAC
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Room Supervisor/ Giám sát buồng phòng
HÔTEL du LAC
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Trưởng Ca/ Giám Sát
Ngày đăng tuyển:
20/06/2024
Hạn nộp hồ sơ:
10/08/2024
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
2
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Điện Bàn - Quảng Nam
Mô tả công việc
General Responsibility
- Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards.
- To participate in the daily briefing with the Executive Housekeeper or Assistant Executive Housekeeper.
- To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
- To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care.
- To maintain a high standard of personal appearance and hygiene at all times.
- To maintain a good rapport and working relationship with staff of all other departments.
- To provide a courteous and professional service at all times.
- Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service.
- Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment.
- Report maintenance deficiencies and items in need of repair.
- Carry out lost and found procedures.
- Manage master keys in his/her possession.
- Be environmentally aware.
- Attend training and meetings when required.
- Carry out any other reasonable task set by the Hotel's Management.
- Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Attendant daily.
- Supervises the completion of short notice requests for rooms.
- Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed.
- Inspects all check-out/stay over rooms for adherence of Brand’s standards.
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
- Prioritises special cleaning requests (VIP rooms, check-in).
- Ensures security of keys and pagers.
- Ensure Housekeeping Attendants use the right technique when lifting, bending and using chemicals.
- Checks floor linen closets daily for cleanliness, adequate supplies and linen.
- Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day.
- Assures proper handling of lost and found articles.
- Ensures safety by assuring that all linen chutes are kept locked at all times.
- Ensures that linen closets are maintained as appropriate.
- Verifies that trolleys are stored properly and closets are locked.
- Assists in inventories as requested.
- Prepares a checklist of cleaning tasks for Housekeeping Attendants to use while cleaning and maintaining all Hotel public areas.
- Demonstrates to all Housekeeping Attendants how to perform each task in job description according to hotel service standard.
- Supervises the work of Housekeeping Attendants and assists when necessary.
- Inspects all public areas to ensure that hotel standards are met for cleanliness, function and aesthetic value.
- Ensures all equipment and machinery are cleaned and maintained in good condition and stored correctly.
- Submits to Assistant Executive Housekeeper regular reports on required equipment repair.
- Responds to guest requests and immediately handles problems and complaints regarding all public areas.
- Provides assistance to guests in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene with clean and pressed uniforms and name badge as described in the staff handbook for all Housekeeping Attendants.
- Reports any health and safety hazards to Assistant Executive Housekeeper and Executive Housekeeper.
- Performs any other duties when assigned by Assistant Executive Housekeeper or Executive Housekeeper.
- Provides employees with the information needed to perform their job effectively.
- Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
- Provides Housekeeping Attendants with current information about Hotel facilities, services and special events who can make recommendations to guests.
- Prioritises and assigns work.
- Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality.
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Follows safety and security rules and procedures.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- Minimum one year in a supervisory housekeeping position preferred
- High school diploma required
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Ability to speak and read in English
- Computer skill (Excel, Words…) is required
- Able to work a variable schedule
Yêu cầu hồ sơ
Updated CV with full information of working experiences, education history, personal information and photo
Khu vực
Quy mô:
25 - 100 nhân viên
Địa điểm:
Tầng 4, Tòa nhà 25T2, Đường Nguyễn Thị Thập, Phường Trung Hoà, Quận Cầu Giấy, Hà Nội
Với ý tưởng tạo nên một vẻ đẹp huyền bí và những nét văn hóa độc đáo của di sản phố cổ Hà Nội, Hôtel du Lac đang trong thời kỳ thai nghén và sẽ là điểm đến lý tưởng để du khách có một kỳ nghỉ thư giãn, thoải mái cùng với dịch vụ đẳng cấp và những lựa chọn ăn uống tuyệt vời ngay tại trung tâm phố cổ Hà Nội. Mục tiêu đem lại sự tận hưởng sang trọng và thoải mái tối đa, chúng tôi sẽ mang đến cho bạn một kỳ nghỉ thật sự đáng nhớ khi trải nghiệm với Hôtel du Lac. Đến với Hôtel du Lac, bạn không chỉ đến nghỉ dưỡng tại một khách sạn, mà bạn đang về “ngôi nhà thứ hai” của chinh mình nhờ sự phục vụ tận tâm của đội ngũ nhân viên nhiệt tình, chuyên nghiệp.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2022
Mission
Các bạn, những ai đó đang đọc những lời giới thiệu này sẽ là một phần trong sự thành công của chúng tôi trong việc xây dựng một thương hiệu hoàn toàn nổi bật và khác biệt của du lịch Hà Thành nói riêng và của Việt Nam nói chung.
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