HÔTEL du LAC

• Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards
• To participate in the daily briefing with the Housekeeping Supervisor or Assistant Executive Housekeeper
• To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
• To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care
• To maintain a high standard of personal appearance and hygiene at all times
• To maintain a good rapport and working relationship with staff of all other departments
• To provide a courteous and professional service at all times
• Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service
• Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
• Report maintenance deficiencies and items in need of repair
• Carry out lost and found procedures
• Manage master keys in his/her possession
• Be environmentally aware
• Attend training and meetings when required.
• Carry out any other reasonable task set by the Hotel's Management
• Follow up information handling standards and procedures to complete daily task properly

• Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Performs other duties required to provide the service brand behaviour and genuine hospitality.

• Adhere to hotel policies and procedures:

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
 Communicate effectively with guests, co-workers and the manager.
 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
 Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
 At all times projects a favourable image of the Hotel to the public.
 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
 Attends work on time as scheduled.
 Follows safety and security rules and procedure.

Updated CV with full information of working experiences, education history, personal information and photo