Hyatt Regency West Hanoi ★ 4.3

Purpose:

• To provide the Hotel’s Marketing and Sales employees with internal and external marketing intelligence to support informed decisions resulting in an increase in the Hotel’s overall revenues and maximize profitability.

Key Responsibility:

• Analyses the current revenue generation trends of the Hotel in order to identify critical areas for Revenue Enhancement.
• Develops and implements integrated solutions which enable the Hotel to leverage increased profitability via Business Intelligence and Revenue Management practices, focusing on revenue engineering at all profit centers of the Hotel and improving efficiency in cost control.
• Assists in monthly and weekly reforecasting.
• Ensures that all Hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Assists the Director of Sales & Marketing and the Revenue department in maximizing revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution strategies on an ongoing basis.
• Assists with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimize displacement and maximize total Hotel revenues.
• Monitors and provides feedback on the Hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximize Hyatt’s competitive advantage in the marketplace.
• Manages the re-engineering and enforcement of business processes in all areas to ensure data cleanliness and data integrity.
• Conducts training with Front Office and Reservation employees to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis.
• Assists the Director of Sales & Marketing and the management team to have a structured approach to strategic marketing making use of all internal and external tools available to the Hotel and providing standard analytical reporting to ensure the adopted strategies are measurable (i.e. promotion tracking).
• Undertakes in depth business analysis of each revenue generating department, making recommendations concerning the ideal customer market / base, overall strategy and promotional tactics.
• Assists the Director of Sales & Marketing in the strategic direction of the Sales Team by assisting the Sales Managers with their Personal Business Plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met.
• Participates actively in the formulation and submission of the Annual Business Plan.
• Constantly develops and updates the Hotel’s “ideal” customer segmentation that leads to the highest overall profitability and to make recommendations based on the findings.
• Offers quantitative information to Marketing Communications regarding the targeted market’s size, yield, booking, past promotion results, etc., for planning and ROI calculation.
• Ensures optimal inventory controls are in place for FIT / Group and for the Hotel as a whole.
• Monitors and constantly adapts pricing strategies in the context of competitor strategies and market fluctuations.
• Defines discounting strategies and adapts product packaging according to customer needs and consistency of product delivery.

• Competitive remuneration package
• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
• International and professional but friendly 5-star working environment.
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law.

• Good communication skill, demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
• Demonstrate knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, ability to determine which concepts to apply in given market conditions.
• Proficient in the use of Microsoft Office
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.
• Good writing skills
• University graduate with a degree in Business administration, Hotel Administration. MBA is preferred.
• At least 5 years of relevant experience or similar supervisory role in Revenue Management or Pricing.

• Send your CV (in English) to email: Hang.pham1hyatt.com with title: [HANRH]_Applied Position_Full name
• Hotel hotline: 024.2230.1234, extension: 7711
• Add: 36 Le Duc Tho, My Dinh 2, Nam Tu Liem, Ha Noi
• Only shortlisted candidate will be contacted