Khách Sạn Mường Thanh 3.0 ★

JOB SUMMARY

Handles all hotel and guest laundry from sorting, washing, drying, pressing, folding etc until returned to linen room or to guest. Will be assigned specific area/areas.

JOB SPECIFIC TASKS

• Knowledge and correct handling of the different types of linen.

• Ensure proper use of equipment and chemicals.

• Report any faults of equipment to the Laundry Shift leader or Laundry manager immediately.

• Handle guest items with utmost care, to avoid damages, shrinkage, lost buttons etc.

• Answer guest calls and handle guest requests in a friendly, efficient manner.

• Collect guest laundry when requested, ensuring correct room-number is noted. Inspect all items and note any damages, discolor etc. before and after cleaning. Report to the Shift leader if you don’t know the material of the clothes.

• Prepare costing of guest Laundry, to ensure correct and prompt posting.

• Package and deliver guest laundry to correct guestrooms.

• Deliver high quality service to guests.

• Ensure guest needs and reasonable requests are met.

• Seek opportunities to continually improve guest service.

• Take appropriate action to resolve guest complaints.

• Adhere to the hotel’s security and emergency policies and procedures.

• Adhere to hotel cleaning and maintenance programs.

• Ensure a high level of cleaning is maintained in your work area.

• Carry out other tasks as directed by your supervisors.

• Premium insurance with many inpatient and outpatient medical examination and treatment benefits
• Phone allowance, meals allowance and others
• Marriott International Associate discount for Room and F&B
• International work environment 

• At least 6 months to one year experience at the same position.
• Be able to relocate to Ha Giang City.

• Resume