Mô tả công việc
- Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards
- To participate in the daily briefing with the Housekeeping Supervisor or Assistant Executive Housekeeper
- To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
- To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care
- To maintain a high standard of personal appearance and hygiene at all times
- To maintain a good rapport and working relationship with staff of all other departments
- To provide a courteous and professional service at all times
- Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service
- Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
- Report maintenance deficiencies and items in need of repair
- Carry out lost and found procedures
- Manage master keys in his/her possession
- Be environmentally aware
- Attend training and meetings when required.
- Carry out any other reasonable task set by the Hotel's Management
- Follow up information handling standards and procedures to complete daily task properly
- Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behaviour and genuine hospitality.
- Adhere to hotel policies and procedures:
Communicate effectively with guests, co-workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Attends work on time as scheduled.
Follows safety and security rules and procedure.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- Minimum one year in a housekeeping order taker/coordinator position preferred
- High school diploma required. University diploma preferred
- English skills (speaking, listening, writing, reading) are required
- Computer skill (Excel, Words…) is required
- Prior customer service/administrative support or housekeeping experience required
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Ability to work under pressure
- Ability to work alone and in teams
- Able to work a variable schedule
- Excellent organizational and planning skills
- Good communication and telephone skills
Yêu cầu hồ sơ
Công ty có tên giao dịch tiếng Anh là Saigon Binh Chau Corporation (SBC) là đơn vị chủ quản các dự án phức hợp du lịch nghỉ dưỡng tại Bà Rịa Vũng Tàu, bao gồm:
Minera Hot Springs Binh Chau: Dự án Thế Giới Khoáng Nóng đầu tiên của Đông Nam Á tại Bình Châu, Xuyên Mộc. Dự án gồm hai khu vực là Minera Springs (Thế Giới Khoáng Nóng) và Minera Forest (Công Viên Rừng). * Binh Chau Hot Spring Resort: Dự án Khu Nghỉ Dưỡng Khoáng Nóng với hơn 150 phòng khách sạn và villa tại Bình Châu, Xuyên Mộc.
Beach Resort: Dự án Khu Nghỉ Dưỡng Biển với hơn 200 phòng khách sạn và villa tại Hồ Cóc, Xuyên Mộc. Các dự án quy tụ sự tham gia phát triển của những các nhà đầu tư chiến lược đến từ thương hiệu Pullman Saigon, Novotel Saigon, Liberty Groups; kết hợp Khách du lịch trong nước lẫn quốc tế có cơ hội trải nghiệm dịch vụ thư giãn và sức khỏe vô cùng mới mẻ khi các dự án vận hành từ đầu năm 2020: Gần 50 loại hình spa thư giãn, trị liệu, ngâm tắm bằng nước khoáng thiên nhiên, làm đẹp và vui chơi giải trí.