Techcombank ★ 3.7

I. The Job Holder
- Establish enterprise quality assurance program with clearly defined QA process/procedures
- Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards and quality criteria issued by Quality Engineering
- Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, first-time implementation and process compliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve
- Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,...
- Participate in the development/improvement of quality processes, guidelines, standards and indicators

II. Key Accountabilities
1. Deploy the work
- QA process/procedure Proactive and reactive quality controls (monitor, report and audit), QA data
- Apply QA best standard, practice, method and tool (example: ISO, Lean Six Sigma)
- Controlling the application of quality processes, guidelines, standards and targets at all stages of the product life cycle
- Control product quality in accordance with requirements, standards and quality norms.
- Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control
- Apply best Quality Control practices, methods and tools.

2. Risk management and compliance
- Define solution and metric to monitor, report and audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
- Monitor, report and audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
- Monitor post go-live issues and compare with test result to prevent risk of un-cover test or low performance
- Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs)

3. People Management
- Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
- Attract, onboard and retain the right talents for a high- performing team
- Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the function/ sub- function
- Act as a role model and promote corporate culture at function/ sub- function level
- Understand & communicate relevant HR offerings to team members