Park Hyatt Saigon

Administration

• Ensures an efficient and accurate filing system to maintain records of all Sales Agreements, Contracts and Quotations for the Hotel.

• Reviews and responds to RFPs, while thoroughly qualifying each client’s wants and needs

• Drafts and distributes proposals, contracts and submit sales reports in a timely manner.

• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

• Entertains and conducts hotel inspections to clients whenever required.

• Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.

Financial

• Achieves the monthly and annual personal target contributing to the Sales revenue.

• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Operational

• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

• Ensures systematic and efficient calls on allocated Accounts within specified location and reports findings and opportunities to the Director of Sales.

• Pre-qualifies and targets prospects, utilizing database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

• Professionally conducts routine telemarketing activities, makes Sales trips to the current and potential parties to identify new business opportunities

• Follows up sales leads to identify prospect.

• Meets and greets VIP guests upon arrival/ departure.

• Establishes strong contacts to source for information in regard to planned and upcoming functions / events.

• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

Personnel

• Assists in the recruitment and selection of Sales associates if required and oversees the punctuality and appearance of Sales associates

• Develop Sales associate’ skills and abilities through the appropriate training, coaching, and/or mentoring in coordination with Learning Manager and Departmental Trainers and assist to conduct annual Performance Development

• Supports the implementation of changes as a result of the Associate Experience Survey.

Other Duties

• Ensures high standards of personal presentation and grooming.

• Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.

• Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• DE&I, care-driven culture, and collaborative, team-driven environments
• Professional learning and development opportunities
• Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
• Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week
• Be provided uniform and laundry service
• Discount 50% for F&B service at our restaurants
• Complimentary accommodation at selected Hyatt properties worldwide
• Free parking at our associate parking area

• Ideally with a university degree in Hospitality/Tourism management or Business/ Economic management
• Minimum 2 years work experience as the same position.
• Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.
• Work experience in a luxury hotel or in an international hotel chain
• Great problem solving, organizational, analytical, and coordinating abilities
• Excellent communication skills and great interpersonal skills

• Direct application to: Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1